HomeHow ToHow to Fix Apple TV App Not Working in Sky Q/Sky+ HD

How to Fix Apple TV App Not Working in Sky Q/Sky+ HD


British satellite television provider Sky operates Sky Q in Austria, Germany, Ireland, Italy, and the UK as part of its subscription-based television and entertainment service. In addition to the set-top box, the Sky Q service has the same name. However, it supports many apps like Netflix, Apple TV on SKY Q, etc.

Well, this is one of the best set-top boxes you can use, but it still has some issues. Almost regularly, users reported different app crashing issues in SKY Q. For example, recently, for some users, the Apple TV app is not working on the SKY Q/SKY+ HD. Considering this, we are here with our new guide. This guide will help you fix the Apple TV app not working on the SKY Q/SKY + HD.

Fix Apple TV App Not Working in Sky Q/Sky+ HD

Several fixes exist to help you easily resolve the not working problem of Apple TV on Sky Q and Sky + HD. But, we do not guarantee this will help you resolve the error. However, many users find these fixes helpful to fix the not working problem of Apple TV on Sky Q and Sky + HD. So, let’s check out those fixes:

How to Fix Apple TV App Not Working in Sky Q/Sky+ HD

Reboot Your Device

Initially, before doing anything, it is crucial to reboot your set-up box and TV because chances are there that the not working problem with Apple TV on Sky Q occurs due to random bugs. However, the temporary bug files are automatically removed when you reboot your device. So, you must do this and check if it helps.

Clear The Cache Data

Clear The Cache Data

It is possible that you may have already rebooted your device and still getting the same not working Apple TV on Sky Q/Sky + HD. Well, don’t worry! There are chances that on your device, the stored cache files get corrupted, due to which you are facing this error.

Although the chances are very low, still there’s a chance. So, to resolve the Apple TV app not working problem, you must clear the cache data for your Apple TV app. Therefore, you must clear the cache files as you normally do. Once you do this, you will find that this issue automatically vanishes.

Update The Apple TV App

Update The Apple TV App

Possibilities are also there that the Apple TV app may have any pending updates due to which you are facing this problem. However, there are many cases where we have seen this issue common due to an outdated app.

As a result, it is essential to ensure that the Apple TV app is up-to-date on your device. However, once you update your Apple TV app, the not working error will get vanished. 

Check Your Network

Have you checked if your internet is working? Well, there are high chances that your internet may not be working, due to which this kind of error started appearing because to use the Apple TV app, you need an active internet connection.

So, you must have to cross-check whether or not your internet is working or not. However, to check your internet connection, you must hover over the Speedtest.net website and try running the speed test for your WiFi or mobile data.

Fix High Ping Issue

Meanwhile, in case you find that your network connection fails in the test, then you have first to fix your poor internet issue. Once the internet issue gets resolved, you must check if not working issue of Apple TV on SKY Q/ SKY + HD is not fixed. 

Check Your Subscription

Check Your Subscription

An expired subscription is also one of the main reasons you are getting the Apple TV app not working issue. Yeah! I know it is quite weird, as you may already know when your subscription gets expires, but chances are there that you may have missed it.

So, you must try to check if you need to renew your Apple TV app subscription or not. However, if you find that you need to renew your subscription, you must do it and then see whether the error has been resolved. 

Reset The Sky Q/Sky + HD

If nothing helps you resolve the not working error with your Apple TV on SKY Q/SKY + HD, you must try resetting your SKY Q/SKY + HD device. So, in case you don’t know how to reset the SKY Q/SKY + HD, you must perform these steps:

  1. Initially, navigate the Settings menu by pressing the Home button (but don’t press OK).
  2. Wait a moment, press 0, wait a moment, press 1 and wait a moment, and then press 0.
  3. You will now see the administrator message at the top of your screen when you click the Select button.
  4. Afterward, click on the Reset option and then choose Reset Settings.
  5. Once that’s done, your screen won’t have any apps.
  6. You can scroll to the Settings menu by pressing the Home button (but don’t press OK).
  7. Next, you should press 0, wait for a second, then press 0 again, wait for a second, and then press 1 again, and wait another second.
  8. Click Select, scroll down to the Apps section, and click Refresh App.
  9. You will now see all your apps on your home screen.
  10. Finally, it should work without issue if you select Apple Plus App.

Contact the Support Team

Still on the same boat? Don’t worry! If you are still getting the not working issue of Apple TV on SKY Q/SKY + HD, then as a last resort, you must try contacting the SKY Q/SKY + HD support team and ask them about this problem. However, depending on how you explain this error, the officials may devise some more fixes that are not mentioned in this guide. 

Is There a Reset Button on Sky Q Box?

Yes, there is a reset button; you can press and hold the Reset button on the Sky Q Mini’s back and turn it back on at the mains. However, make sure you hold it until the light on the front flashes red and green. You will need to wait about 30 seconds for this to happen. You can turn the box on by pressing the standby button once it flashes green and red.

From Author’s Desk

So, that’s all on how to fix Apple TV not working issue on SKY Q/SKY + HD. We hope that you find this guide helpful. Moreover, if you want to ask any questions regarding the topic, comment below and let us know.


Daniel Carver
Daniel Carverhttps://itechhacks.com/
Daniel is a senior content writer at the iTech Hacks. He's having 8 years of experience in Technology and troubleshooting topics. Coming from a background of engineering, you will often see his writing stuff related to How To's, Android, and iOS.


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