HomeHidden TricksHow to Fix Amazon App Crashing or Not Opening (2025 Guide)

How to Fix Amazon App Crashing or Not Opening (2025 Guide)

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Key Takeaways
  • Amazon app crashing issues can be frustrating for users relying on it for online shopping
  • To fix the issue, restart the app or device, check internet connection, update the app, clear cache files, update device firmware, or reinstall the app
  • Following these steps can help resolve the "Amazon shopping app not working" problem and get the app running smoothly again.

Almost everyone relies on Amazon for online shopping. From the Amazon app, you can search for items, buy them, track your order, and even cancel it. It can be frustrating for users to face Amazon app crashing issues, especially for someone relying on Amazon to buy stuff online. There are various ways to fix the Amazon shopping app crashing issue. If the Amazon app is not working on your device or it keeps crashing, you can follow the methods mentioned in this article to fix it.

Fix Amazon Shopping App Not Working Android/iOS


Restart Amazon App

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The first thing that you should do is restart the app. Crashing issues are still mostly caused by minor glitches or temporary bugs. Just closing the app fully from the recent apps or multitasking menu and re-opening it can work in many cases. If not, move on to the next thing.

Restart Your Device

If restarting the app didn’t help, then just restart your phone. Seriously, a lot of times, just rebooting clears whatever system bugs or background issues were messing things up. It stops all services and gives everything a clean refresh. Works more often than you’d think.

Check Your Internet

Fast

If your internet is down or unstable, then that may also cause this issue. You can visit this guide to check your internet speed. If your internet is unstable, then you can troubleshoot it by following the steps given below-

  • Close all the apps from the background that might be using your data.
  • If you have a mobile hotspot turned on, then turn it off.
  • If you are connected to Wi-Fi, then disconnect all the other devices connected to that Wi-Fi.
  • If you use your mobile data, turn it off and enable it again.Ā 
  • If the previous step didn’t work, you can enable airplane mode on your phone for a few seconds and disable it.
  • For mobile data users, try connecting to a Wi-Fi network. If you were already connected to the Wi-Fi, switch to any other network or use mobile data.

Update Amazon App

If there’s an update available for the Amazon App, then you should install it. This issue can often be caused if the app needs to be updated. Check for updates and update the Amazon app to the latest version to fix the issue.Ā 

  • If you are using an Android phone, then openĀ Play Store. If you are an iPhone user, open theĀ App StoreĀ on your iPhone.Ā 
  • Tap on the search bar here, typeĀ Amazon, and tap on the relevant option from the search results.Ā 
  • You will see theĀ UpdateĀ button if any update is available. Tap on theĀ UpdateĀ button to update the app.Ā 
  • Once the app has been updated, launch it, and it should be working fine now.Ā 

Delete Cache Files Of Amazon

Cache Files can be a major reason for facing such issues. Clear the cache files of the Amazon app if you are facing problems while using it. If you are an iOS user, you cannot clear the cache of the apps, so reinstalling the app is the only option left for you. Whereas Android users can follow the steps given below to clear Amazon’s cache file-

  • Press theĀ AmazonĀ icon and tap the iĀ button to open the App info screen.Ā 

Amazon Apps Not Working - How to Fix

  • Now in theĀ App Info, lookout forĀ StorageĀ and tap on it.Ā 

Amazon Apps Not Working - How to Fix

  • You will seeĀ Clear CacheĀ andĀ Clear DataĀ buttons here. Tap onĀ Clear Cache,Ā and that will clear the cache of the app.Ā 

Amazon Apps Not Working - How to Fix

Update Your Device Firmware

In 2025, app compatibility depends a lot more on your device’s OS version. Amazon’s app now needs Android 11 or newer and iOS 15+, depending on features. So, update your phone’s system if you haven’t done that in a while.

On Android

  • Tap on theĀ SettingsĀ app icon on your Android phone.Ā 
  • Now, tap on theĀ Software UpdateĀ option.Ā 

Software Update

  • Next, tap onĀ Download and InstallĀ to search for the firmware updates.Ā 

Download and Install

  • Install any update available and see if you are still facing the issue.Ā 

On iOS

  • Open theĀ SettingsĀ of your iOS device.
  • Head to theĀ GeneralĀ section here.Ā 
  • Now, tap on theĀ Software UpdateĀ option.Ā 
  • Next, tap onĀ Install NowĀ button to install the update.Ā 

Reinstall AmazonĀ 

If the files of the Amazon app are corrupted, then that might also cause this issue. You can reinstall the Amazon app and see if that works for you or not. Given below are the steps to do so-

On iOS

  • Tap and hold theĀ AmazonĀ app icon and then tap onĀ Delete.Ā 
  • Tap onĀ DeleteĀ again to confirm deleting the app.
  • Now, open theĀ App StoreĀ on your iOS device.Ā 
  • Search forĀ AmazonĀ and tap on the first option in the search result.Ā 
  • Now, tap on theĀ GetĀ button to install the app.
  • After installing the app, sign into your account, and the issue should be fixed.Ā 

On Android

  • Long press theĀ AmazonĀ app from the app drawer and then tap onĀ Uninstall. Tap onĀ OKĀ to uninstall the app.Ā 

Amazon Apps Not Working - How to Fix

  • Now, open the App Drawer on your device, and tap onĀ Play StoreĀ to open it.Ā 
  • Tap on the search bar at the top, typeĀ Amazon, and search for it.Ā 
  • Open the relevant search result, and tap onĀ InstallĀ to install the app.Ā 

Install

  • Open theĀ AmazonĀ app once installed and login into your account.Ā 

Conclusion

Issues with the Amazon app shouldn’t surprise anyone in 2025. Whether it’s crashing, not opening, or being just slow, these things still happen—on both Android and iOS. But don’t panic. The steps above will fix most common issues without needing any expert stuff. Just go one by one, and you’ll probably have it working again in no time.

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Anurag Jain
Anurag Jainhttps://itechhacks.com
Anurag is a Senior content analyst with 4 years of experience in the industry. Based in India, He is extremely skilled at Windows related to How to Troubleshooting matters. His favorite topics are Windows 11, Android, and How To's.

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