- PlayStation 4 users face the WS-37337-3 Error, which suspends access to PSN due to policy violations.
- Reasons for the error include ToS violations, failure to pay PSN charges, and fraud suspicions by Sony.
- Fixes include checking email for ban duration, reviewing ToS, contacting bank, signing into another console, and contacting PlayStation support.
PlayStation 4 is an excellent gaming console, and over time, it has proved its efficacy. PS4 was first launched back in 2013, and now, even after 9 years, in 2022, the console is going pretty strong, and even new games are being released for PS4 and its sister console, PS5. However, on a sadder note, all PS4 users are once in a life plagued with the WS-37337-3 Error.
The error message reads: Access to PlayStation Network by this account has been temporarily suspended due to policy Violations. Check your email inbox for a message with more details. Also, refer to the PlayStation Network Terms of Service and User Agreement. (WS-37337-3).
There can be many reasons why this is happening specifically for you. So, without taking any more time, let’s get to understand what this is and how you can fix this PS4 WS-37337-3 error in 2023.
What Does the PlayStation 4 Error Code WS-37337-3 Mean?
The error code WS-37337-3 in your PlayStation 4 means that your PSN account has been suspended. But don’t panic after reading this. There can be many discrepancies as to why you are seeing this. People with absolutely no issues with their accounts also see this error. In fact, the error code WS-37337-3 pops up on the PS4 console when Sony cannot deduct charges from your bank account for using PSN.
Reasons for Error Code WS-37337-3 on Your PlayStation 4
There are mainly three reasons for error code WS-37337-3 on your PS4:
- Violation of PlayStation ToS and Code of Conduct: When you purchased your console and signed up, you have also agreed to the Terms of Service and code of conduct. If you have done anything against that, you will see this error.
- Failure to Clear Bank Dues: Sony PlayStation Network charges a nominal fee for the games you have purchased or even downloaded for playing. This charge varies from person to person, but it is charged for online multiplayer games only. You will encounter this error code if that charge hasn’t been paid.
- Sony Suspects Fraud: In some cases, Sony can think that you are frauding them by escaping charges and banning you from playing.
With this message, you won’t be able to play any games on your console and not even use your PS4 for any reason whatsoever. You will be given two links to the Terms of Service and User Agreement which are of no use to read.
If you get an error on your PS4 that says WS-37337-3, you will also receive an email with the next steps that you have to follow. However, they are pretty useless because you won’t be able to get back your account that easily.
The error WS-37337-3 specifically means that you are banned from using PSN services, including games and other utilities. Even if you have purchased the games and downloaded the content, you won’t be able to play them. Thankfully, the email will explain to you how long the ban is going to last. But using our set of fixes in this guide, you will be able to quickly retrieve your account.
How to Fix PS4 WS-37337-3 Error
Here we will be listing some of the sure-shot ways to fix the PS4 WS-37337-3 error code. Make sure you follow each of them carefully without skimping on any part.
Fix 1: Check Your Email
Of course, this is the first step you need to take. Check your email to know how long your ban will last. The ban usually lasts up to 30 days. And if you follow everything according to this guide, your ban will be lifted within 48 working hours (Sunday Excluded).
Sony will also send you the steps to unban your account and fix the WS-37337-3 error but they will be the same as reading the Terms of Service or Code of Conduct so don’t waste time there. Instead, keep reading this.
Fix 2: Review the Terms of Service and Code of Conduct
It is obvious that you have some problems with your bank account. Therefore, it is always wise to check the code of conduct you received in your email. The code of conduct simply reads out what may be the legal reasons for this happening.
Fix 3: Check With Your Bank
As already mentioned, the error code WS-37337-3 pops up on the PS4 console when Sony cannot deduct charges from your bank account for using PSN.
If you have earlier noticed a peculiar charge deducted from your bank account and you have requested a refund for the same, you may be having a problem. Because Sony doesn’t mark the transactions as PSN fees, it is easy to get confused and ask for a refund, which will again result in this error code.
Fix 4: Sign Into Your Console with Another Console
This may be a bit tedious because people usually don’t have the same consoles at home. However, you must look for any other friend with a PS4 and log into your account using that console. This way, you will understand whether Sony has blacklisted your console for using PSN or that is only your account with the issue.
If you notice that your account is working on another PS4, it has been blacklisted by Sony and it is time now to visit service centers to get it fixed. However, if you notice the same issue, you need to visit your bank.
Fix 5: Contact PlayStation Support
Account suspensions accompanied by the error code WS-37337-3 are usually limited to some weeks or months. In some really bad cases, it can even be permanent. If you have tried everything to fix the issue, it is time to contact PlayStation support and ask them what the issue is. If they mention it is due to some unpaid invoices, make sure to settle them before it gets too late.
Fix 6: Wait For Sony
Since the PSN has banned you, it will take time for everything to get sorted out. Until then, you have to wait. In the sense, you must visit your bank and check whether you have asked for any refund or transactions.
Sony transactions are not marked with anything saying it has been deducted. As a result, a lot of people ask banks for refunds, and the banks provide refunds which results in error code WS-37337-3. So, after contacting PlayStation and your bank, you must wait for at least a week before everything gets sorted out.
The Bottom Line
If you have done everything correctly, as mentioned in this guide, you will get rid of your PS4 WS-37337-3 error code in a week or so. However, if some things don’t go as planned, repeat the process. Either way, if you neither purchased anything from the PlayStation store nor used their online services, feel free to create a new account after resetting your console. In case you have any problems, make sure to comment below.
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