- Wyze Camera, a popular security camera, is facing an issue where some users report the "Wyze Camera Offline" error, affecting home and office security.
- Reasons for the error include outdated firmware, weak signal strength, unstable internet connection, and issues with installed camera files.
- Fixes for the issue include checking internet connection, power cycling the camera, evaluating network settings, checking for updates, and factory resetting the camera. If issues persist, visit a service center for assistance.
Wyze Camera is one of the famous security cameras available in the international market. With millions of customers, the company is performing well in the market. The company has sold more than 5 million cameras till now, and it’s still counting. They are adding the new and cheapest Camera to their categories.
Wyze Camera is trying to make security cameras affordable, and they have come a long way. Millions of users are happy with the services that they are providing. But, some Wyze Camera Users are reporting issues with the Camera they had. The users are reporting a “Wyze Camera Offline” error. It is causing issues for the users in keeping their homes and office secure. Many users have reported the same issue, and now they are looking for fixes so that they can resolve the issue.
This is the right guide for you if you are also a victim of the Wyze Camera Offline Error. In this post, we will list the reasons and fixes through which you will be able to resolve the issue. So, let’s get started with it.
Why are Users Facing Wyze Camera Offline Issue?
Many customers of the Wyze Camera have reported that they are facing the error “Wyze Camera Offline.” They are unable to figure out why this is happening to them. Some users have even reported that some camera was showing the error “Wyze Camera Offline,” whereas the others were working fine. If you are also facing the same issue, be with us. We will list some of the reasons you will be able to analyze the cause of the issue. Check out the reasons below.
“Device is offline (error code 90)” in the app:
- You have not updated the Camera to its latest firmware version.
- The signal strength of the Camera is weak.
- Your Camera is not connected to a stable internet connection.
- There are issues with the installed camera files.
- You have not updated the app, due to which the Camera is not working.
How To Fix Wyze Camera Offline Issue 2024
We know that you are eagerly waiting to know about the fixes so that you can implement them to resolve the issue. All the fixes we will list are tested and collected from different sources. We have tried these methods to fix the issue.
However, in some cases, the issue might not get fixed if the issue is because of hardware damage. We will also guide you through that. So, don’t worry. Now, let’s get started with the fixes to resolve the issue.
Check Your Internet Connection
The Wyze Camera works with the help of an internet connection. We suggest you check the internet connection if you use the app to see the recording. The internet connection plays a vital role in the working of the security camera.
You will likely face the issue if you are connected with an unstable internet connection. In this scenario, we suggest you evaluate the internet connection you are using to check the recording and from which the Camera is connected. To check your device’s internet connection, follow the steps below.
- Open any browser on your device.
- After it, click on the most relevant search result.
- Start the internet speed tester and check the download and upload speed of the network that you are using.
- You do not have to do anything if the speed is stable and shows a high download and upload speed. But, if the speed is unstable, you must fix your router or change the network to run the Camera without any issues.
Power Cycle Wyze Camera
The other way to fix the issue is by power cycling the Wyze Camera. This fix has worked for a lot of users, and they were able to resolve the issue by it. You have to follow the steps which are listed below to do this.
- First of all, unplug the Camera from the power outlet. After it, wait for the Camera to get turned off.
- Now, wait for 10-15 seconds. At this time, the Camera will be discharged completely.
- Once the Camera is discharged completely, plug it back into the power outlet and wait for it to get initialized again.
- That’s it. Check if the “Wyze Camera Offline” issue is fixed.
Evaluate and Change The Network Settings
The Wyze Cameras work correctly with the 2.4 GHz Band. If your Camera is connected to the 5 GHz Band, the Camera will not work correctly. However, you can fix this issue quickly by connecting it to the 2.4 GHz band.
Still, after connecting to the 2.4 GHz band, the Camera will not work if the protocol is WEP. The Wyze Camera is designed to connect with the WPA/WPA2 Protocol because it is more highly secure than the WEP. So, you must check your router’s settings and what band and connection it shares. You have to change it if it is not sharing the correct network settings.
Note: The Wyze Camera is designed to work with regular Wi-Fi connections. If you are using the Enterprise Graded Wi-Fi Network, which requires signing in and other authentications, then the Camera will not work. So, if you want to run the Camera properly, use the regular router with standard settings.
Check The Signal Strength of the Wyze Camera
The Camera will not work if there is weak signal strength. We suggest you check if the Camera has proper signal strength. If you don’t know how to check it, follow the below steps.
- Open the Wyze App on your device.
- Open the Camera Settings.
- Go to the device info.
- Click Signal Strength.
- Check if the signal bar has at least 3 bars.
- You have to fix the signal issue if there are fewer than 3 bars.
Check The Cables
The Wyze Camera will not work and will be offline if there are any issues with the cables used to connect the cameras. We suggest you evaluate the wires connected to the Camera in your home or office. Start checking the wires from the source to the Camera.
When you check the wire, evaluate if there is any damage or cuts and if the wire is clinked. Make sure to check it correctly. While checking, if you find any issue with the wires, you have to get them repaired or changed to a new one.
Check For Updates on the Camera and App
To run the Camera correctly, you must keep it updated and the app. Even the Wyze company has suggested that users update their cameras and app regularly if they don’t want any errors.
They focus on the updates because the Camera is meant for security, and the company is always working hard to give high security to their customers so that their cameras can’t be hacked or not faces any issues.
To do this, they push regular updates. If you are using the older version of the camera software or app, you will likely face the issue. We suggest you check for updates on your Camera. You can easily do this with the help of the methods that are listed below.
Through App
The first way to update your Camera is the Wyze App. You can easily update the Wyze Camera with the help of the Wyze app. Before doing the update, we suggest you update the Wyze App to its latest version.
To do this, you must visit the Play Store on your device and check for updates to the app. If there is any update, download it. Once the update is completed, follow the steps below to update the Camera.
- First, you must ensure that the Camera is connected to the Wyze App.
- Once you have added the Wyze Camera, go to “Account.”
- Now, check the device list and look for the Camera to see whether they are updated.
- To check for the updates, you have to click on the Camera’s option and click on the “Update” option.
- The Camera is already running on its latest version if there is no update option. However, if the update option is available, the Camera is not running to the latest version, and you have to update it.
- You must close the app when the Camera is updated with the latest firmware.
- Again open it and check whether the issue is resolved.
Through Manually
You can also update the Camera to its latest firmware version if you don’t see any update option on the app. To do this, you have to follow some steps, which are listed below.
- First, download the camera software from the company’s official website. You will see different updates on the website, so download the latest one.
- Now, you will need to have a MicroSD card of 32GB Capacity to perform the update manually.
- Open your Windows PC. Right-click on the file that you have downloaded and extract it. If you are using the mac, copy and paste the whole file to the root directory of the MicroSD card.
- You must make sure that every device’s file name should be renamed.
- Now, turn off the Wyze Camera and insert the MicroSD card into the memory slot.
- After it, plug the USB cable into your Camera.
- Press and Hold the setup button until you see the LED indicator. The light will be solid blue. Once the blue color is visible to you, remove your hands from the setup button.
- You have to wait for four to five minutes to complete the installation. Once the process is completed, the Camera will be rebooted automatically, and the light status will be changed.
- That’s it, and the update is now completed. Turn on the app, and check whether the Wyze Camera Offline issue is resolved.
Factory Reset The Camera
The last fix you can try to resolve the issue is “Factory Reset The Camera.” By doing the Factory Reset in the camera, you will install all the new files and settings, which will be fixed quickly if there are any issues with the files or settings. We suggest you Factory reset the camera by following the steps listed below.
- First, plug in the camera to the power supply.
- If you have inserted any microSD card, remove it.
- Now, press and hold the setup button for at least ten seconds.
- After it, you have to wait for 30 seconds for the factory reset process to start.
- You can know that the camera is getting factory reset by seeing the light status from a solid yellow light to a blinking yellow light.
- The process might take up to five to ten minutes, and you have to wait till it gets completed. Once the process is completed, check whether the issue is resolved.
Visit Service Center
Even after trying all the above fixes, if the issue is not resolved. Then you have to visit the service center. There are chances that the camera might have suffered some internal hardware failure due to which it is showing the status of offline.
We suggest you not check the internal hardware failure at home. It’s better to take it to the professionals as they will be the ones who can evaluate it quickly. Once they evaluate the issue, then they will fix it for sure.
Wrapping Up
A lot of users were facing the issue with their Wyze Camera. The Wyze Camera is one of the best companies famous for providing the best home solution to their users. They have launched some of the best affordable cameras into the international market, performing very well in the market.
The company has more than five million users and is still adding more users. They focus on providing regular updates so the camera can work without issues. However, we all know regular issues can occur with electronic items. Similarly, the users report that the Wyze Camera is offline, due to which they are facing the issue.
However, the users can try to resolve it with the help of the troubleshooting methods we have listed in the post. We have also listed the common reasons most users faced the issue. Make sure to check them and try to analyze the issue, so you can resolve the problem. That’s it for this guide.
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