HomeError | FixGetting WS-117178-5 PS5 Error Code? Here's How to Fix

Getting WS-117178-5 PS5 Error Code? Here’s How to Fix


PlayStation 5 is now the talk of the town with everyone rushing to buy it. However, not everyone is lucky enough to witness the gaming power of PlayStation 5 because even before coming to the stores, it gets out of stock, thanks to advance booking. Nevertheless, these days, after being available on Amazon, almost all the enthusiasts waiting for this were able to buy it. Unfortunatly, they were not happy as expected because thy encountered the error code WS-117178-5 on their PS5.

If you are one of those enthusiast who is unhappy with their new purchase and seeing this error code, don’t be sad. We will help you to fix WS-117178-5 on PS5 in the easiest way possible.

What is the WS-117178-5 Error Code on PS5?

The issue of error code WS-117178-5 on PlayStation 5 is causing major problems for a lot of owners of Sony’s latest gaming console. Specifically, gamers are being unknowingly signed out of their PSN accounts and encountering difficulties signing back in, with the error code WS-117178-5 preventing access.

While the WS-117178-5 sounds similar to PS4 WS-37337-3 Error, it is different in nature. Firsly, the consoles are different and the latter code is a ban and not a error. Coming back to PS5, this error mainly logs out the player out of the PlayStation network. Now, if you are familiar with the Play Station network if you get logged out, you lose out on all your points and benefits. Moreover, you cannot even play games.

How to Fix WS-117178-5 PS5 Error Code?

If you are tired of the WS-117178-5 PS5 error code, don’t worry. We will help you fix it. Once you fix it, you will be able to enjoy your dazzling new console freely forever. However, when following the fixes, make sure that you stick to them and don’t skip any of them.

1. Reboot Your PS5

The first thing you need to do when facing WS-117178-5 PS5 Error Code is to reboot your console. Rebooting is easy and almost everyone known how to do it. But we will tell you something extra.

Shut down the console and pull out the plug. Now, press and hold the power button for 10 seconds. This will dissolve the residual current in your console that might be causing the problem. Now, after a minute or two, turn on your console and sign into the Play Station network, and check whether you see the error code again or not. If yes, follow up with the next fix.

2. Check The Updated Terms of Service

Annually, Sony updates its terms of service and you need to agree it everytime before you begin using your PlayStation 5. However, if you have bought the console recently, you might have not got the time to accept the terms of service owing to the excitement of playing with the console. In that case, you might see the error code WS-117178-5 on you PS5.

Here are the steps to accept the terms of service:

  1. Turn on your PS5 and make sure it is connected to the internet.
  2. Now, go to the Account Management page.
  3. Find Updated Terms of Service. You can read this if you have time.
  4. If not, simply click on I Agree below.

That’s it. Now, restart your PS5 and check whether the error code WS-117178-5 is still there or not.

3. Enable 2 Factor Authentication

While in generation it is known as 2 Factor Authentication or 2FA, in terms of PlayStaion 5, it is known as 2 Step Verification. 2FA or 2 step verification is extremely important when it comes to security and privacy of your gaming console. No, don’t expect someone else to play behind your back. Instead, your credit card details entered to access the Play Station network might get stolen if you don’t enable it.

If you haven’t enabled it till now, this is a great time. This will also help you get rid of the WS-117178-5 PS5 error code. Here are the steps to do it:

  1. On your PC, open the web browser and go to this link.
  2. Sign in by using your email ID and password.
  3. Click on Security.
  4. Next, click on 2-Step Verification.
  5. Click on Edit, and enter your phone number or email ID and confirm the same when you receive a code.
  6. Now, turn on your PS5.
  7. Open Settings and click on Network.
  8. Now, go to Users and Accounts.
  9. Select and click on 2-Step Verification.
  10. Check whether it is Enabled.

In both cases, you should see that 2 Step verification enabled and that will give you relief from WS-117178-5 error code on your PS5.

4. Power Cycle Your PS5

PlayStation 5 is basically a new gaming console and not a lot of information has been debunked from Sony. Even the basic error codes are yet to be found and with WS-117178-5 error code on your PS5, it can be quite disturbing to think the reason behind what is causing it.

Nevertheless, Power Cycling a Sony console has always been a go-to solution for decades since the PlayStation 3 and we recommend trying that here again. If you don’t know how to do that, please follow these steps:

  1. If your PS5 is on, go to the Home Screen.
  2. Press and hold the PlayStation button on your controller for a few seconds.
  3. A menu will appear. Select Power and click on Turn off PS5.
  4. Wait for complete shut down.
  5. Wait for a minute, and then unplug the power cords, internet cords, and your monitor.
  6. Again, wait for a few minutes.
  7. When everything is turned off and you wait, press and hold the power button for 10-20 seconds.
  8. Wait for 2 minutes again.
  9. Now, plug everything back in and start your console.

When you have successfully done this, your WS-117178-5 error code on your PS5 should have been gone. However, if not, the last fix is the only option.

5. Contact Sony Support

If nothing is helping you fix WS-117178-5 error code on your PS5, the last option you have is to contact Sony Customer Support. While they haven’t provided any official description of the WS-117178-5 error code, their internet customer support team might know about this issue.

If you don’t know how to contact them, please follow these steps:

  1. On your PC or smartphone, go to this link.
  2. Now, at the bottom, you will get an option to Ask PlayStation Expert.
  3. Click on that and enter your email and problem.
  4. You will shortly receive an email from Sony confirming that they have received your mail and will contact you.

You can expect a turn around time of around 2 days at max for Sony to respond and fix your problem.



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