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Fix: We Encountered an Error When Switching Profiles on Hulu

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Hulu is currently the most popular streaming and live TV streaming service available across the world. However, the Live TV streaming service is available only across the United States. With so much popularity and huge user base, problems become common. One such problem is the We Encountered an Error When Switching Profiles error on Hulu. Recently, a lot of people have started seeing this error hen trying to change profiles. If you are also seeing this, here’s our guide to help you fix it.

How to Switch Profiles on Hulu?

If you are an avid Hulu user, you should always know how to switch profiles on Hulu. Furthermore, on Hulu you get the option to watch movies and TV shows with your entire family. Not only this, for you entire family, you can allot them different user profiles to let them watch TV shows and movies based on their personal preferences. With that being said, here are the steps to switch profiles on Hulu:

  1. Open the Hulu app on your PC or Smartphone. On PC, you have to use Hulu on the browser.
  2. Sign in to your account by using your ID and Password.
  3. Now, click on Profiles and you will see all theprofiles available on your account.
  4. Click on the Designated Profile you wish to switch to.
  5. It is possible that the specified Profile has a lock code. If you know that, enter the lock code and start accessing Hulu using those profiles.

Amidst this, even if you enter the correct passcode of the locked profile, you can encounter the We Encountered an Error When Switching Profiles on Hulu. In that case, you need to fix this problem.

We Encountered an Error When Switching Profiles on Hulu – What Does This Mean?

We encountered an error when switching profiles on Hulu is an error message that pops up when the user tries to switch profiles. In general, Hulu allows up to 4 user profiles which can be used to different devices. However, everything is decided on the plan you are using. Nevertheless, if you are seeing the message We Encountered an Error When Switching Profiles on Hulu, here are the possible reasons:

  • Corrupt Cache: Cache is collected by apps to make the performance better and faster. Similar to your browser, the Hulu app also collects cache. Unfortunately, this cache can get corrupt can give you error like this one. If there is a corrupt cache, clearing it from Settings might fix the issue. If you are using Hulu on browser, clearing browser cache will do the trick.
  • Problems With Facebook and Hulu: Another weird reason for Hulu profile not switching is that if your profile is associated with a Facebook account instead of a normal passcode, you will need to sign into Facebook on your phone and try to switch profiles. However, this doesn’t happen normally because people don’t usually use Facebook to log into Hulu.
  • Problems with Activated Devices: This is one of the most important causes of this problem. If your Hulu account is currently being used in multiple devices and that profile is already opened somewhere, you will see the error We Encountered an Error When Switching Profiles on Hulu. In that case, you will have to ask that person to log out.

Although rare, the last reason for We Encountered an Error When Switching Profiles error on Hulu is that Hulu has banned your profile. However, this quite rare as already said. Nevertheless, it is still possible if you have tried doing something against their policy, like trying to live stream movies or shows from the application to others on YouTube or StreamGo.

How to Fix We Encountered an Error When Switching Profiles on Hulu?

Here are 5 ways that are sure to fix We Encountered an Error When Switching Profiles error on Hulu. We recommend that your read these fixes carefully and apply them until your Hulu profile works normally.

1. Use Incognito Mode and Log into Hulu

The first step to fixing We Encountered an Error When Switching Profiles on Hulu is by opening Incognito mode on your browser and logging into the account. This way, you will be able to check whether you are banned from using Hulu or not.

Moreover, this will also let you see whether your browser’s cache is corrupt or not. Simply go to Hulu website and log inusing your credentials. Then switch to profile to see whether you are able to log in or not. If not, follow up with the next fix.

2. Clear Browser Cache

Clearing browser cache is sure to fix We Encountered an Error When Switching Profiles on Hulu. This is because when you are unable to switch profile on Hulu even on incognito, it means that there is corrupt cache. Here are the steps to remove it:

  1. Open your browser and click on the three-dots at the top-right corner.
  2. Click on Settings.
  3. Select Privacy & Security.
  4. Click on Clear Browsing Data.
  5. Tick mark on everything and then click on Clear Data.

Once this is done, restart your browser and open Hulu and enter the crednetials. You should be able to switch profiles now. If not, follow up with the next fix.

3. Disconnect Facebook From Hulu

As already said, you might notice the We encountered an error when switching profiles error on Hulu when the user has logged into Hulu using their facebook account. This makes your PC save the cookies in that account and causes the problem.

In this case, your best bet would be to be able to find the designated Facebook ID and log in. If you don’t have that Facebook ID but Hulu is connected with that account, you best bet would be to contact Hulu customer support and ask them to unlink your Facebook and Hulu.

4. Remove Active Devices

Sometimes, more active devices result in the problem. We encountered an error when switching profiles error on Hulu. This means, you are using more profiles and devices as allowed by Hulu. In this case, Hulu won’t allow you to log into any other profile because it si already activated somewhere and is in use. Therefore, removing active devices will make sure you get rid of this problem. Here are the steps to remove active devices.

  1. Open your Hulu account.
  2. Click on the Profile icon and go to your Accounts Page.
  3. On this page, scroll down and find Watch Hulu on Your Devices section.
  4. Here you will find Manage Devices button. Click on it.
  5. Now, all the active devices will be shown that are active or might be watching.
  6. Click on the Cross button beside those active devices, and they will be removed.

That’s it. Now your Hulu should be working fine, and you should be able to switch profiles without any problems.

5. Contact Hulu Customer Support

If none of the above fixes have worked, which is very unlikely, your problem is deep rooted into your account. In this case, you cannot do anything but contact Hulu customer support. This is because they have your account access and can do the things you cannot do. Tell them your complete problem, and they will respond with a solution or fix your problem.

Simply go to Hulu’s Help page and surf through the listed problems. Find contact us and then type your problem and hit send. You should get a response within 2 days.

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