With Hulu, you can watch TV shows, movies, original content, and more through a subscription. Although Hulu is a streaming service, it can experience technical difficulties from time to time. Many users experience subtitles out of sync, which is a common issue. It can be frustrating, interrupting your immersive experience of watching your favorite shows and movies. That’s why we are here. In this article, we have some fixes for you to resolve Hulu subtitles being out of sync.
Why Hulu Subtitles Out of Sync?
- Hulu’s streaming video service and caption display are dependent on the quality of the internet connection, which can cause subtitles to be misaligned.
- It may be difficult to synchronize an older or incompatible device with Hulu, requiring updated software and compatibility with Hulu.
- It is possible to experience synchronization problems with Hulu servers.
- There might be an issue with subtitles caused by caching or app settings, which is often resolved by clearing those items.
- Hulu’s app can experience technical glitches resulting in subtitle synchronization issues.
- Incompatible versions of Hulu can cause synchronization issues.
- In order to avoid synchronization errors, the firmware and software of the device must be kept up to date.
- There are some cases in which accessibility settings can cause subtitles to not sync properly.
How to Fix Hulu Captions or Subtitles Out of Sync Bug
It’s a problem that Hulu viewers often encounter, as it can easily ruin their enjoyment of a show or movie and make it hard for them to follow what’s happening. So, let’s check out the Hulu subtitles out of sync bug error:
Restart the Hulu Movie or Show
If you experience Hulu subtitles out-of-sync issues on Hulu, you first need to restart the video. To do this, pause the video, then return to the Hulu menu to close the app.
It is important to make sure that the app has been closed in the device’s background process. Once the app is relaunched, try playing the content again.
Once you stop a video stream, reload the page or refresh the browser once you have paused it. To investigate if the problem has been resolved, stream the content.
Restart Your Device
If Hulu subtitles out of sync, restart your device. However, if Hulu subtitles are not working or your screen is lagging, you can resolve these issues by restarting your Hulu device.
It is as simple as switching off your device, waiting a minute or two, and then turning it back on. Hulu’s app and device’s system will be refreshed as a result, clearing any temporary glitches.
Turn Subtitles or Closed Captions Off, Then On Again
You can disable and enable subtitles again if they are out of sync when streaming content on Hulu. It is possible, from time to time, for subtitles or closed captions to not work properly due to an internet problem or technical glitch. Here are the steps you can take to resolve the Hulu subtitles out of sync issue:
- Play the video where you experienced the problem and pause it.
- On the screen, tap or click Settings.
- Click on Captions & Subtitles and turn them off.
- Restart Hulu.
- Make sure subtitles are turned on before you begin streaming the movie or show.
- In the video player, select the correct subtitle language.
Check Other Videos
Another option is to check the rest of the media on your application. Whenever you see that only the current file that you are viewing has delayed subtitles, it’s possible that Hulu’s service is having an issue rather than an error with the video. Nevertheless, if each file has the same problem, you should contact the company.
Test Subtitles on a Different Video
It may be that the Hulu subtitles out of sync for this particular show or movie. You should test your subtitles on another video to make sure that they are working properly. It has worked for other users to start a different TV show and then come back.
It’s probably no surprise that all of Hulu’s streaming movies and shows have English subtitles. However, some shows might not have subtitles. In that case, there is nothing you can do other than blame the content creators.
Clear Data Cache
Many issues can be fixed by clearing the cache, including subtitle synchronization problems. The Hulu app’s cache can cause errors if temporary files are stored, which can cause conflict or glitches. For different devices, here’s how to clear the cache:
On iOS
- Go to Settings> General> iPhone Storage.
- You must locate and offload the Hulu app.
On Android
- Find the Hulu app under Settings> Apps.
- Go to the Storage and Cache section > Clear Cache.
On Web
- Initially, click the three dots on Chrome’s top right to access More Tools.
- Under Clear browsing data… click Basic, and then click Advanced. Click Clear Data.
On TV
- Go to the gear icon on your TV and select Apps.
- Go to the Hulu app and select Clear Cache.
Check Internet Connection
You should ensure that you have a stable and fast internet connection. See if the Hulu subtitles out-of-sync problem persists by resetting your router or trying a different network. In order to do this, you should follow these steps:
- Your WiFi connection needs to be reconnected.
- Choose the Start button, type Settings, and select Network & Internet.
- Test your internet speed before making a change.
- On Google, search for internet speed test and click RUN SPEED TEST.
Try Using Hulu on a Different Device
You may find that your “Hulu subtitles are not working” issue is software-related, but it may also be the problem with your streaming device.
A number of users have complained that Hulu works perfectly on their phones but not on their TVs. You should definitely give it a try. If you want to see what happens, try it on another device.
With a little workaround, your Hulu subtitles will work again. If you don’t have a screen mirroring device, you can use an HDMI cable to connect your laptop to your TV.
Contact Hulu Support
You can also contact Hulu’s customer support if none of the above solutions work. You should make sure they have all the information they need regarding the issue, including what device you are using, what content you are trying to watch, and what steps you have taken to troubleshoot it. Depending on the severity of the issue, Hulu’s support team can provide personalized assistance. To contact Hulu support, follow these steps:
- You can search for your issues by logging into your Hulu account and visiting the help center.
- To find the answer, visit the Hulu community. To get more assistance, click Contact Us.
- If you have questions, click on the Hulu robot icon at the bottom right corner.
- You can reach Hulu customer service at 888-265-6650.
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