- State Bank of India (SBI) provides online banking services, with a common issue being User ID deactivation due to unusual transaction patterns.
- Steps to fix the issue include checking internet connection stability, updating the Yono SBI app if necessary, and contacting SBI customer care for assistance.
- If the deactivation issue persists, the only working solution is to visit the SBI home branch with required identification documents for activation.
State Bank of India (SBI) is one of the largest banks in India and provides various online banking services to its customers. However, sometimes customers face issues with their online banking services or YONO SBI, and one of the most common issues is the deactivation of the user ID.
If you have received a message saying, “Dear customer, Due to recent unusual pattern of transactions, as a precaution, your online banking User ID has been deactivated. Scheduled transactions will also get deactivated.” then don’t worry; there are ways to fix it. Here’s a step-by-step guide on how to resolve this issue.
Fix SBI Online Banking User ID has Been Deactivated Problem
Check your Internet Connection
Before fixing the issue, ensure your internet connection is stable, and your device is working properly. If the internet connection is unstable, try restarting the router or modem and checking if the issue persists.
Update Yono SBI
The Yono SBI app requires a device running on Android 9.0 or above to operate properly. If a user has a device running on an older version of the Android operating system, they will need to upgrade or download the app on a device that meets the minimum requirements. It is important to ensure that the device meets the minimum requirements specified by the bank to ensure the app runs smoothly and all features are accessible.
Contact SBI Customer Care
If you cannot log in to your SBI online banking account, the first step is to contact SBI customer care. You can call the toll-free number provided on the bank’s website or visit your nearest SBI branch. The customer care executive will ask you to verify your identity and then assist you in resolving the issue.
SBI YONO Toll-free Customer Care: 1800 425 3800
It is important to never share sensitive information such as One Time Passwords (OTP), card details, or any other personal or financial information over the phone, even if the call appears to be from a customer care representative of the bank.
If there is a genuine need for the bank to verify the customer’s identity, they may request information such as the last 4 digits of the bank account number, or the customer’s full name.
The only working fix for Dear customer, Due to recent unusual pattern of transactions, as a precaution, your online banking User ID has been deactivated issue is to Visit the Home Branch of SBI.
Visit Your SBI Home Branch – Only Working Solution
If the issue with the user ID is related to activation and it can only be resolved by visiting the home branch, then the solution is to visit the home branch in person.
The user should carry a valid government-issued photo ID and any other relevant documents required by the bank to verify their identity. The bank staff at the home branch will assist in activating the user ID and resolving related issues.
If the user cannot visit the branch in person, they may consider reaching out to the bank’s executive for alternative solutions.
FAQs:
What should I do if I receive a message saying my SBI online banking user ID has been deactivated?
If you receive a message saying your SBI online banking user ID has been deactivated, first check your internet connection and ensure your device is working properly. If the issue persists, update your Yono SBI app to ensure it meets the minimum requirements. If you still cannot log in, contact SBI customer care for assistance.
How do I ensure that my device meets the requirements for Yono SBI app?
To ensure your device meets the requirements for Yono SBI app, it should be running on Android 9.0 or above. If your device is running on an older version, upgrade it or download the YONO SBI Lite app as an alternative on a device that meets the minimum requirements.
What should I do if I cannot log in to my SBI online banking account?
If you cannot log in to your SBI online banking account, contact SBI customer care by calling the toll-free number or visiting your nearest SBI branch. The customer care executive will verify your identity and assist you in resolving the issue.
Wrap Up
In conclusion, if your SBI online banking user ID has been deactivated, don’t worry, as it can be fixed easily by following the above steps. If you still face issues, reach out to SBI customer care, who will assist you in resolving them.
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