- Walmart Receipts are printed or emailed by Walmart associates for returns or record keeping purposes following a purchase, distinct from general receipts.
- Reasons for Walmart's Receipt Lookup tool not working include high user traffic, incorrect input information, app overload, and limited payment methods for viewing receipts.
- To fix Walmart Receipt Lookup errors, ensure correct input, use the Walmart app, check server status, clear app cache, go in-store for a receipt search, or reinstall the app if necessary.
One of the world’s largest retailers, Walmart Stores, Inc., was an American retail conglomerate. All of us know about this, right? But, what we don’t know is about Walmart’s Receipt. So, do you know how to lookup your Walmart Receipt and what to do if it is not working? If not, then you are in the right place. Here you will learn a step-by-step guide to fix the Walmart Receipt lookup not working issue. So, let’s get started with the guide.
What Is A Walmart Receipt?
To facilitate a return or to keep a record of your purchases, Walmart associates will print or email you a receipt following your purchase. Despite being a general receipt, because it is issued for Walmart purchases, we call it Walmart Receipt.
Why Is Walmart’s Receipt Lookup Not Working?
Since 2023, Walmart’s Receipt Lookup tool malfunctioned because of excessive users, incorrect information, or cash payments. However, there are other reasons as well, including:
- There are millions of people who shop at Walmart every day. Sometimes, a product is oversold, and more people hit the website than its capacity due to the demand.
- Many Walmart customers use the Walmart app to purchase products, check the status of returned products, find receipts, and do other things that can cause the app to be slow to respond.
- Our payment method is the most visible aspect. It is possible to use the receive lookup if payment is made by credit card, debit card, net banking, etc. Similarly, if we have paid with cash, we cannot view our receipt.
- Using the receipt lookup will not work if the information we provide is incorrect.
How to Fix Walmart Receipt Lookup Not Working 2024
There are times when Walmart Receipt Lookup can help you solve problems. Sometimes, however, you just need to wait for Walmart to fix the problem, and other times you need to be more patient.
Make Sure To Correct the Information
You may want to use the receipt lookup function only if you have a lot of information provided, such as your city name or company card. Once you’ve entered the information, if somewhere you made a minor mistake, please let us know.
It won’t be possible for Walmart’s Receipt Lookup to locate your purchase in this situation. Therefore, if you are looking up the receipt on Walmart, you need to enter all your credentials correctly. You can also learn to Get Walmart Fishing License Online.
Try Using The Walmart App
There is an excessive load on a website if there have been excessive sales. This may then cause the website’s functionality to stop working, including the receipt search.
Hence, you will need to use the Walmart app in this case. You can download the Walmart App from Google Play Store and the App Store, respectively, on Android and iOS devices.
On your Walmart account, select the recent order option after installing the app. Next, click ‘recent order‘ and search for your order and click “See details” to see more information.
Check Walmart Server Status
It is possible that Walmart features will not function properly if there is an outage on the server or maintenance is being performed on it.
You can also check the information related to it by using DownDetector If there are glitches or bugs in Walmart, they will be noted along with the down server. This will cause the application to malfunction. Walmart’s receipt lookup may also be affected by this.
Clear Walmart App Cache
In order to run apps faster and smoother, our devices store temporary data in the cache. However, caches can grow large over time, and rather than providing benefits, they cause problems. To clear the Walmart app’s cache, follow the steps below:
- Go to Settings > Apps.
- Choose Walmart from the list.
- Select Storage.
- Finally, to clear the app cache, tap Clear Cache.
The Location Lookup
In case you purchased an item from a Walmart offline store, here’s another option –
- Go to Walmart Store Receipt Lookup to find your receipt.
- Specify the ZIP code and state of the store where the purchase was made as well as the store where it was made.
- Next, choose the date when the purchase was made.
- Then, choose the type of card you used. You will need to enter the last four digits of your credit/debit card and the total of your receipt.
- Select Lookup Receipt.
Get Walmart eReceipts
If you purchased the item online through Walmart, you will need the following information on your eReceipt:
In this method, your receipt can be printed directly from the website, making it even more convenient. Walmart eReceipts are a copy of your in-store purchases that you can access only on the Walmart website. If you wish to receive your Walmart eReceipt via smartphone, enter your mobile phone number in the checkout process.
Fix 7: Reinstall Walmart App
It is possible that some technical issue with the Walmart app might be causing receipt lookup to not work if you already have it installed. To resolve this problem, uninstall the Walmart app on your device and reinstall it.
Find The Recent Order Option On The App
If you’re looking up your receipt on the Walmart website, try using the app. Nevertheless, if you have an Android or iOS device, you can download the Walmart app from the Google Play Store or App Store. After you’ve installed the Walmart app, go to the recent orders section of your account. Next, go to the ‘recent orders’ section and select the order you want to see details for.
Call Customer Care
Last but not least, you can always call 1-800-925-6278 to talk to Walmart’s customer service experts. Nonetheless, you should keep in mind that this number can have extremely long wait times.
What is The Correct Way to Look Up Walmart Receipts?
In order to locate a receipt on walmart.com, follow these steps:
- Visit the Walmart Receipt Lookup tool online.
- Enter the purchase location (zip code, city, or state) where the items were purchased. Then, hit the Next.
- Provide the purchase details: date and type of card, last four digits of the credit or debit card, and the total of the receipt.
- To ensure Walmart is not dealing with a robot, we need to verify the captcha box.
Is it possible to return a product to Walmart without a receipt?
There is no need to have a receipt if we want to return an item to Walmart. Walmart accepts returns without a receipt within 90 days of purchase for most products. In some cases, customers must present the original packaging to receive a refund without a receipt. If you purchase items worth more than $10, Walmart will issue you a store credit instead of a cash refund.
Wrapping Up
So, that’s how to fix Walmart Receipt Lookup not working. Thank you for reading this article. It’s our hope that you liked this guide. But, if you have any further issues regarding your Walmart purchase, comment below and let us know.
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