- If your Twitch Prime Sub is not appearing, it might be due to issues such as improperly linked Amazon and Twitch accounts, already used subscriptions for the month, inactive Prime Gaming benefits, or using the Twitch mobile app.
- To resolve these issues, ensure your Amazon Prime account is correctly linked to Twitch through the Prime Gaming website, check that your Prime Sub has not already been used for the current billing cycle, and use a desktop browser rather than the mobile app for subscribing.
- If problems continue despite these steps, clear browser cache, consider using a different browser, check for regional restrictions, or contact Twitch or Amazon support for further assistance.
Are you facing the frustrating issue of your Twitch Prime Sub not showing up? You’re not alone. Many users run into this problem where they try to support their favorite streamer, but the Prime Sub doesn’t appear – or worse, it just disappears.
If your Prime Sub is not showing up, don’t worry. In this guide, we’ll walk you through step-by-step solutions to fix this issue quickly. Whether you’re new to Twitch or a regular viewer, this article will help you understand what’s going wrong and how to get your Twitch Prime Subscription working again.
Common Reasons Why Twitch Prime Sub Is Not Showing Up
Before diving into solutions, it’s important to understand what might be causing the issue. Here are the most common reasons for Twitch Prime Sub not showing up:
- Amazon Prime and Twitch accounts are not properly linked
- Prime Sub has already been used for the current month
- Prime Gaming benefits are not active
- Issues with the Twitch mobile app
- Browser cache or extension conflicts
- Temporary Twitch server issues
- Regional restrictions or unsupported countries
How to Fix Twitch Prime Sub Not Showing Up
1. Verify Account Linking Between Amazon and Twitch
One of the most frequent causes of this issue is that the Amazon Prime account is not properly linked to the Twitch account.
- Visit: https://gaming.amazon.com
- Sign in with your Amazon Prime credentials
- Navigate to Settings > Link Twitch Account
- Ensure the correct Twitch account is connected
If already linked, try unlinking and relinking the accounts to refresh the connection.
2. Confirm That the Prime Sub Has Not Already Been Used
Amazon Prime members receive one free Twitch subscription per month. If it has already been used, the Prime Sub will not show up until the next billing cycle.
To check:
- Log in to your Twitch account
- Go to Subscriptions > Your Subscriptions
- Check for an existing subscription labeled “Prime”
Note: Twitch Prime subscriptions do not auto-renew. You must manually resubscribe each month.
3. Avoid Using the Twitch Mobile App
Twitch Prime Sub options are often not visible on the mobile app. If you are trying to subscribe using the Twitch mobile application, the option to use your Prime Sub may not appear.
Solution: Use a desktop browser to access Twitch and check for the Subscribe with Prime button.
4. Clear Browser Cache and Cookies
Sometimes, browser cache and cookies interfere with Twitch functionality. Clearing them can often fix the Prime Sub not showing up issue.
Steps for Chrome:
- Go to Settings > Privacy and Security > Clear browsing data
- Select Cookies and other site data and Cached images and files
- Click Clear data
- Restart your browser and log in again
5. Try a Different Browser or Incognito Mode
If clearing cache doesn’t resolve the problem, try accessing Twitch using a different browser or incognito/private browsing mode. Some browser extensions (such as ad blockers) may conflict with Twitch features and prevent the Prime Sub from being displayed.
6. Check Prime Membership and Prime Gaming Status
Even if you have an active Amazon Prime membership, you also need to ensure your Prime Gaming benefits are active.
- Visit: https://gaming.amazon.com/account
- Ensure your Prime Gaming account is active
- Verify that your Twitch username appears under the linked accounts
If not, re-link the accounts via the Prime Gaming dashboard.
7. Check for Regional Restrictions
In some countries, Amazon Prime free trials or limited versions do not include Prime Gaming benefits. If you’re in a region where Prime Gaming is not supported, the Twitch Prime Sub will not show up, even if your Amazon Prime subscription is active.
You can check your eligibility on the Amazon or Prime Gaming help pages.
8. Wait for Twitch System Updates or Outage Resolutions
Occasionally, Twitch experiences server-side issues or system updates that cause temporary disruptions. If the Prime Sub is not showing up, check the Twitch Status page or visit the official @TwitchSupport Twitter account for updates.
In most cases, these issues are resolved within a few hours.
9. Subscribe Using a Different Device
If the Subscribe with Prime button is not visible on your current device, try logging into Twitch from another desktop computer or laptop. This helps eliminate device-specific glitches that may be affecting your Twitch session.
10. Contact Twitch or Amazon Support
If none of the above solutions work, the issue may require manual assistance. You can reach out to the support teams using the links below:
- Twitch Support: https://help.twitch.tv
- Amazon Prime Support: https://www.amazon.com/gp/help/customer/contact-us
Provide detailed information, including:
- Your Twitch username
- Confirmation that your accounts are linked
- Proof of active Amazon Prime membership
Additional Notes
- Twitch Prime subscriptions do not auto-renew. You must resubscribe manually each month.
- Only one Prime Sub can be used per month per Amazon Prime account.
- If you recently subscribed with Prime and the badge or subscription status is not visible, try refreshing your Twitch session or relogging.
Conclusion
The issue of a Twitch Prime Sub not showing up is usually caused by account linking errors, browser issues, or regional limitations. By following the solutions outlined above, you can troubleshoot and resolve the problem efficiently.
Ensure your Amazon Prime and Twitch accounts are linked correctly, use a desktop browser, and keep your cache clean. If issues persist, contacting support is the best course of action.
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