HomeError | FixHow To Fix Royal Mail Tracking Not Working or Down 2024

How To Fix Royal Mail Tracking Not Working or Down 2024


The Royal Mail service is a postal service that operates throughout the United Kingdom, as you might already know. However, recently, an issue surfaced online that says Royal Mail tracking is not working in 2024. When the user tries to enter the reference ID or tracking ID, they receive an error that says Service Temporarily Unavailable. Because Royal Mail service is a commercial government-based service, issues like this are quite rare.

Nevertheless, if you are also experiencing that Royal Mail tracking is not working for you in September, this guide will help you fix it.

Why is my Royal Mail tracking not working?

Why is My Royal Mail Tracking Not Working?

Royal Mail is a government postal service, so there are a lot of things that are technically out of your reach and service. If the problem is on your side, you can go around some walkaround to fix the issue. However, if the problem is with them, there’s nothing much you can do other than contact their local branch office. Here are some of the most common reasons why Royal Mail Tracking is not working:

  • Slow Internet: These days, slow internet seems to be the root cause of seemingly infinite errors and issues, and Royal Mail tracking is no different. If your internet is slow, your browser response will be slow, and that will result in a connection timeout.
  • Royal Mail Server Problem: Royal Mail provides tracking based on their web servers. If something is wrong with those servers, you cannot do much but wait. Let them fix the Royal Mail tracking not working.
  • Corrupt Cache and Cookies: Sometimes, the cookies and cache become corrupt, and when you enter your Reference Number or Tracking ID, all you see is Service Temporarily Unavailable.
  • Parcel Not Booked: Sometimes, the parcel is not booked. This mainly happens when something is being sent or delivered to a remote address. The issue is likely resolved in a day or two.

These are the most common reasons for Royal Mail tracking not working. If anything is happening with you, this guide will make sure that it is fixed.

Fix Royal Mail Tracking Not Working or Down 2024

Here’s our detailed guide on fixing Royal Mail tracking not working. If you have been facing this issue for a long time, it should be solved by the end of this guide. Make sure that you follow the steps in the order they are written.

1. Royal Mail Server Issue

How To Fix Royal Mail Tracking Not Working

Sometimes, the entire fault is of Royal Mail service because their servers are down. If the servers at Royal Mail service is down, you cannot do anything but wait. However, being a government service, there’s no definite way of knowing it.

But, the easiest way we have discovered so far is the use of DownDetector. This website provides insights on the sever status of Royal Mail tracking using a graph. If you, as a user, are experiencing problems with the Royal Mail tracking system, you can tap on I have a problem.

Similarly, others will also do so. Now, if you simply want to know whether there’s a problem or not, you can do so by visiting their website and knowing whether other people are also experiencing the same issue or not.

If others are also experiencing the same problem, then Royal Mail servers are definitely down. However, if you don’t see others having any problems, this guide will help you fix it.

2. Check Your Internet Connection

How To Fix Royal Mail Tracking Not Working

The first thing you should do when Royal Mail tracking is not working is to check your internet connection speed. Online, you will find various tools that check your internet speed, and you can use any of them. However, if you notice the speed is below 5 MBPS, then you might need to do a few things to make your internet connection faster.

  • If you are using a WiFi connection, try moving closer to your router.
  • In case you are using a mobile, try using a PC for tracking purposes.
  • If you don’t have a PC, switch your browser to work in Desktop Mode.
  • Toggle the flight mode to improve your internet speed.
  • Speak with your ISP and talk about increasing internet speed and choose another plan.

When you do these things, your internet speed will increase. When done, try checking Royal Mail tracking and see whether it is working or not.

3. Check for the Correct Method

How To Fix Royal Mail Tracking Not Working (Sept 2023)

These days, a lot of fraudulent websites are prevalent online. These websites are nothing but a simple way to earn money by fooling people into clicking on their links. If you are doing the same thing, you won’t get any tracking information; instead, keep jumping from page to page where the same articles and links will be present. As a result, going to the actual website matters.

The official website of Royal Mail is www.royalmail.com, and the official website to track mail is www.royalmail.com/track-your-item. Any other thing you find on Google other than is merely a scam or fraud. When you go to the official website, enter the correct Mail Tracing ID present on your receipt, and you will be able to view tracking information. If you are still unable to see it, make sure that you are entering everything correctly.

The tracking number consists of 2 Alphabets at the beginning and 2 alphabets at the end. In the middle, all are numbers. The alphabets are also case sensitive, so make sure that you enter in capital letters.

4. The Parcel Is Not Booked

If you have recently posted your parcel or someone else posted it for you, but you are unable to track Royal Mail, it is possible that the item isn’t booked. When you or the other person posts something using Royal Mail, they are required to fill up a form with address, name, phone number, and some other details. However, the staff attending those forms fills up the online portal and books the item.

If you are sending an item to a remote place, then the item is not booked until there are more than 4 to 5 parcels to go to the same place. A lot of people don’t know about this, as what we are telling you is a secret that no one knows or tells. As a result, if you have booked something today but are unable to track that’s not a problem. You will be able to track it after a day or two.

5. Clear Your Browser Cache and Cookies

Your browser collects cache and cookies whenever you visit a website. This process helps your browser to open the web page faster when you visit the same website again. However, in between this process, sometimes the cache and cookies get corrupt and cause a lot of issues.

In that case, clearing them is in your best. Moreover, the steps enlisted here are the same for mobile and PC devices because on any device you use, the process will be carried forward because of the same account. Here are the steps:

  1. Open Google Chrome.
  2. Click on the Three-Dots at the top-right corner.
  3. From the drop-down menu, click on Settings.
  4. Now, switch to the Privacy & Security tab and click on Clear Browsing Data.
  5. Switch to the Advanced tab and check mark all.
  6. Click on Clear Data.

Remember, it doesn’t matter whether you are using a smartphone or a PC, the process is entirely similar, considering you are using Chrome as your browser. Once completed, your Royal Mail tracking should be working again.

6. Disable VPNs and Proxies

Royal Mail Tracking is a government value-added service. These services don’t allow unauthorized access. As a result, if you are using any type of VPN or Proxy, you won’t be able to get Royal Mail tracking data.

By default, the government thinks that if you are using a VPN, you might have some malicious intent. In that case, it is best that you turn off the VPN or any Proxy server for that matter, and try again.

7. Contact the Local Branch Office

If none of the above fixes have worked for you till now, it is now time to contact their local branch office. Sometimes, the people at Royal Mail forget to enter your details on their portal, and that results in Royal Mail tracking not working.

As a result, the best method to solve this issue is by visiting their local branch office and asking them to resolve it. Either way, you can also check their Support and Help section to learn more about this.

The Bottom Line

Well, that’s all we have here about how you can fix Royal Mail tracking not working. We hope this guide has helped you to solve Royal Mail-related issues. However, if you still have any doubts or problems, comment below so we can help you.



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