Fix: We Ran Into A Problem Loading New People, Sorry About That Hinge

If you’ve been searching online for your soulmate or even just a casual match you’ve probably tried Hinge. For those unfamiliar, Hinge is a well-known dating app designed to be “deleted” once it successfully helps you find a meaningful connection.

However, many users have recently encountered a frustrating error while using the Discover feature: We Ran Into A Problem Loading New People, Sorry About That.

If you’re seeing this message and wondering what’s wrong, don’t worry, we’ve got you covered. In this guide, we’ll explain why this error happens and walk you through the latest working solutions to fix it in 2025.

What is the We Ran Into a Problem Loading New People Error?

If you’ve used Hinge for a while, you may have encountered the “We ran into a problem loading new people” message. This usually happens when you’re scrolling through the Discover tab, trying to view more profiles.

The error can be due to temporary issues on Hinge’s servers, or something on your end—like a poor internet connection, outdated app version, or restricted location settings.

Most of the time, it’s not serious and can be fixed in a few minutes. Let’s go through the solutions.

How to Fix We Ran Into a Problem Loading New People, Sorry About That Hinge? – Hinge Login Issues

If you are tired of the We Ran Into A Problem Loading New People, Sorry About That error on Hinge, it is time to begin troubleshooting the root cause. During most of the time, it is the Hinge’s server that is to blame, but sometimes your device can also malfunction. With that being said, here’s everything you can try.

Wait for Some Time

Sometimes the issue is on Hinge’s side. Server outages or backend maintenance can cause the Discover tab to stop working temporarily.

• Go to https://downdetector.com/status/hinge
• Check if other users are reporting similar issues.

If it’s a widespread problem, you’ll just need to wait until the Hinge team fixes it. These types of outages are usually resolved within a few hours.

Check Your Internet Connection

A slow or unstable internet connection can prevent Hinge from loading new profiles. This is especially common on mobile data or when switching between Wi-Fi and hotspots.

What you can do:

• Visit Speedtest.net and run a speed test. Make sure your speed is above 5 Mbps.
• If you’re on mobile data, try switching to a stable Wi-Fi network.
• Toggle Airplane Mode ON and then OFF to reset your network.
• Avoid using VPNs—they can confuse Hinge’s location matching.

Check Your Location Settings

Hinge is a popular dating application, and Discover is a feature that helps you match with partners. However, this works best if location settings are set to precise and permissions are given.

Most of the time, we have seen users denying location permissions and trying to use Hinge. But this won’t work that way. You have to give proper location permission and then, if possible, set it to share a precise location. Only then will it work accurately. If you don’t know how to do it, follow these steps:

1. Press and hold the Hinge app for 3 seconds.
2. Now, tap on App Info or (i) button.
3. After that, scroll down below and click on Permissions.
4. Tap on Location and then click on Allow.

When everything is in place, open Hinge and try using Discover again. This time you won’t get that error.

For iOS 18:

• Go to Settings > Hinge
• Tap Location
• Set to While Using the App
• Enable Precise Location

Once done, restart the app and try using Discover again.

Update the Hinge Application

Every app developer strives to work hard and make sure there’s no problem with their application. As a result, Hinge, like every other application, releases periodic updates to their app. If you haven’t updated your Hinge application for quite some time, it is now time to update it and resolve your issue.

If you don’t know to how to do it, simply open the PlayStore or AppStore, search for Hinge, and click on Update. This should work, and you are good to go.

Clear App Cache

Sometimes, leftover cached data can become corrupted and prevent the app from functioning properly—especially on Android.

On Android:

• Long-press Hinge > Tap App Info
• Tap Storage & Cache
• Tap Clear Cache

On iPhone:

iOS doesn’t allow cache clearing directly. Instead, offloading the app clears temporary files.

• Go to Settings > General > iPhone Storage
• Find and tap Hinge
• Tap Offload App
• Then tap Reinstall App

Once done, launch Hinge and check if Discover works now..

Clear App Data

If you are using an Android phone, clearing app data is another option to fix We Ran Into A Problem Loading New People, Sorry About That error on Hinge. Just like the app cache, app data can also get corrupt and cause multiple issues, such as the Discover feature not working, and many other things. If you don’t know to clear app data, follow these steps:

1. Press and hold the Hinge app.
2. Tap on (i) or App Info. 
3. Click on Storage Usage.
4. Tap on Clear Data.
5. Restart your device.

Once your device is restarted, you won’t face the issue again. If you are still facing the issue, then there’s something wrong with the app itself. It is now in your best interest to wait for a while until Hinge fixes the issue on its end.

Turn Off Low Data or Data Saver Modes

Low Data modes restrict background data usage, which can cause Hinge to fail loading new profiles.

iOS 26:

• Go to Settings > Mobile Data > Data Mode
• Set to Standard instead of Low Data Mode

Android:

• Go to Settings > Network & Internet > Data Saver
• Turn OFF Data Saver

Reset Network Settings

Misconfigured network settings or a DNS glitch can prevent the app from reaching Hinge’s servers.

• iOS: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Android: Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth

Note: This won’t delete personal data, just saved Wi-Fi and network preferences.

Try Hinge Web Version (As Temporary Workaround)

If the app isn’t working but your account is fine, try logging in at: https://hinge.co

This version supports browsing, messaging, and profile editing. It can help confirm if the issue is only app-side.

The Bottom Line

That wraps up all the ways you can fix the “We Ran Into A Problem Loading New People, Sorry About That” error on Hinge in 2025. Most of the time, it’s just a temporary glitch caused by server downtime, slow internet, or location permission issues—and a few quick fixes can get you back on track.

If you’ve tried everything and the error still won’t go away, don’t stress—sometimes it’s on Hinge’s end, and the best thing to do is wait it out or contact support.

Still stuck or found another solution that worked for you? Drop it in the comments—we’re here to help.

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