HomeHow ToHow to Fix T-Mobile App Keeps Stopping on Android/iPhone

How to Fix T-Mobile App Keeps Stopping on Android/iPhone


We all know how important the T-Mobile app is. But, if you don’t know, let me tell you that you can simplify your mobile life with the T-Mobile app. All you have to do is use a thumb to manage your account and services.

 It is a free service that lets you access 90+ of the most popular streaming videos and channels. Many T mobile app users have reported that the software often crashes in the past few months, displaying “Unfortunately, T-Mobile has Stopped.” 

So, if you find that the T mobile keeps stopping, then luckily we have some fixes to this problem. Thus, now you do not have to worry and simply perform them in order to fix the T-mobile app keeps stopping errors. 

What Is The Reason Behind T-Mobile App Keeps Stopping on Android/iPhone?

How To Fix T-Mobile App Keeps Stopping on Android/iPhone

So, there could be different reasons you face the T-Mobile keeps stopping issue on Android/iPhone. But, the most genuine reason that we find has the potential to occur this problem mentioned below:

  1. You are using an outdated T mobile app.
  2. Using a VPN to access the app is not allowed.
  3. On your Android/iPhone, you have Easy mode enabled in the T mobile app.
  4. There is too much useless data stored in the T mobile app.
  5. T-Mobile files must be damaged.

Fix T-Mobile App Keeps Stopping on Android/iPhone 

Many features are available in the T-Mobile app, including trying the T-Mobile network with Network Pass, comparing network performance with Network Scorecard, etc. If the T-Mobile app keeps stopping on your device, it might be very frustrating. Luckily we have some fixes mentioned below that will help you fix the T-Mobile keeps stopping issue.

Restart Your Device

It is possible that your device is having an issue with the T-Mobile app. You need to restart your device after closing the T-Mobile app. You will be able to use T-Mobile App after restarting your device. So, reboot your Android/iPhone device and check if T-Mobile keeps stopping the issue.

Check For Stable Internet Connection

It is common for your T-Mobile app to keep stopping if your internet connection is unstable. It is, thereby, vital to ensure that you have a stable internet connection.

To determine if your connection is the cause of the T-Mobile app issue, alternate between Wi-Fi and mobile data. You should also check the speed of your internet using the Speedtest.net website and check if the issue gets resolved.

Fix High Ping Issue

Try Closing and Reopening T-Mobile App 

When T-Mobile app-related issues occur, closing and reopening the app sometimes fixes them. You must close the T-Mobile app and then try to reopen it to resolve any issues associated with it. You will be able to use the T-Mobile app normally after this fix. However, you can try other fixes if the T-Mobile app still keeps stopping.

Clear T-Mobile App Cache

Clear T-Mobile App Cache

Most of the time, clearing T-Mobile’s app cache resolves issues with the app. You need to clear the T-Mobile app cache to fix the T-Mobile app issue. However, to clear the cache of the T-Mobile App, follow these steps:

For Android users:

  1. Initially, go to settings.
  2. Then, locate the T-Mobile App and click on that.
  3. Finally, tap on clear cache. The T-Mobile App cache will be cleared.

For iPhone users:

  1. Firstly, go to iPhone settings
  2. Afterward, click on the General.
  3. Then, locate the T-Mobile App and click on that. 
  4. Finally, tap on iPhone Storage and hit the Offload App button.

Update T-Mobile App to Latest Version

Update T-Mobile App to Latest Version

The T-Mobile app keeps stopping the issue can be fixed by updating it with the latest version because old versions sometimes don’t work properly. 

In addition, updating the T-Mobile app to the most recent version will fix any previous bugs discovered by T-Mobile support. So, you can do this and check if T-Mobile keeps stopping the issue gets resolved or not.

Delete and Reinstall T-Mobile App

If you are having problems with the T-Mobile app, you should delete it and reinstall it. T-Mobile app issues can sometimes be resolved by uninstalling and reinstalling the app. 

It is therefore recommended that you first uninstall the app from your phone and then reinstall it again to ensure that the T-Mobile app keeps stopping the issue gets resolved.

Sync Date & Time settings

Sync Date & Time settings

The T-Mobile app may stop if your device’s date & time settings are not synced with the real-time clock on your device. 

You should sync your device’s date and time with the actual time on the day you want to use it. Once that’s done, check whether the T-Mobile app is working properly or not.

Disable VPN 

Disable VPN 

If you’re using a VPN on your device and logging in with it enabled, you might be unable to access T-Mobile App. So, try to disable VPN first on your device and check whether the issue with the T-mobile is resolved.

Check the Compatibility

If the T-Mobile app keeps stopping on your device, you might need to check your device’s compatibility with the T-Mobile app. You can use it on another device that is compatible with the T-Mobile app if yours isn’t. Moreover, using a device compatible with T-Mobile’s app will solve all your troubles with the app.

Some Frequently Asked Questions – FAQs

What does the T-Mobile app do?

Your account can be managed, your balance can be checked, and you can get in touch with T-Mobile customer service with this smartphone app.

What Causes the T Mobile Pop-Up Error to Occur?

There are many causes of problems, including outdated software, outdated hardware, deleted programs, and others. For assistance with any of the options mentioned above, please call the customer service of T-Mobile, who will assist you at every step of the way.

What Happens if You Force Stop the T-Mobile App?

The issue can be resolved by rebooting your phone after forcing the T-Mobile app to close. People sometimes have trouble stopping the program because they have enabled background data usage. For this reason, we strongly suggest turning off background data consumption if you have it enabled.

From Author’s Desk

So, that’s how to fix the T-Mobile app keeps stopping issue. We hope that this guide has helped you. But, you can comment below if you have any doubts or queries.


Daniel Carver
Daniel Carverhttps://itechhacks.com/
Daniel is a senior content writer at the iTech Hacks. He's having 8 years of experience in Technology and troubleshooting topics. Coming from a background of engineering, you will often see his writing stuff related to How To's, Android, and iOS.


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