Users can fix “Your Account has been disabled in the App Store and iTunes” using the official solutions. iPhone and iPad are daily drivers for millions of consumers around the world. It’s not a happy moment when the Apple account is disabled by the company. We will look into why Apple decided to disable your account and how you can regain access to the Apple ID by applying the working solutions.

Why is Apple saying my account is disabled?

Apple doesn’t disable an active account out of blue and there are a few contributing reasons behind it. You should learn about the triggering points, so the Apple ID doesn’t go through the same pain somewhere down the line. There are a few reasons why your Apple account is disabled and it is implemented by the Cupertino-based company. I have listed a few contributing reasons behind it, so you can identify the issue and resolve it sooner.

Unpaid orders in App Store or iTunes:

The App Store and iTunes have in-app purchases and you have to pay for the services. You may have subscribed to a service in iTunes or an app. Your Apple account is disabled due to unpaid bills and follows the solutions below to resolve it. You can contact the Apple customer support team if you want to learn about it.

Inactive Account:

I created my Apple account back in 2014 and it remained inactive for many years. There is no doubt that the company will let anyone access the account without confirmation. Account-holders should confirm their identity and strengthen their security. I have shown you how to regain access to the Apple account or you can contact the regional customer care.

Security Breach:

It is unfortunate but your account might be accessed by an unknown individual. The Cupertino-based company doesn’t tolerate unauthorized access and they have strong security protocols to keep the user’s data secure. Your Apple account might have been disabled due to a security breach and you can regain access if you have access to the registered mobile number.

Credit Card Disputes:

The account might have been disabled due to the charge dispute nature. App Store and iTunes have rules to protect the users from unauthorized transactions or unfair transactions. The account may have locked up, so no one can make any more transactions from the credit card.

Incorrect Password Input:

Apple ID is an integral part of the system and it is the second line of defense to prevent unauthorized access. Your iPhone, iPad and Mac computer requires a Touch ID or Face ID to fulfil the identification protocol. The account will be disabled, if the device owner passcode or identification process fails.

Fix Your Account Has been Disabled in the Apple Store and iTunes

Try the solutions suggested below, and contact the Apple customer team, if none of the solutions resolve the issue.


Sign Out iTunes

App Store and iTunes is connected with the Apple ID. Sign out of the account to resolve “Your Account has been disabled in the App Store and iTunes” error in the software. You have to sign out of the Apple account from the iOS & macOS software. Let me show you how to sign out Apple account in iTunes and App Store.

In iPhone/iPad:

  • Open App Store from the Home Screen.
  • Tap your profile picture located at the top right corner.

Sign Out iTunes

  • Swipe down and the “Sign Out” button located bottom.

Sign Out iTunes

  • Tap “Sign Out” button.

Sign Out iTunes

  • Enter the email address and password, then tap “Sign in” button.

Sign Out iTunes

  • Enter the password to confirm the identification.

Sign Out iTunes

The iOS software prompts you to re-enter the password, so do not worry about the wrong input here. The Apple account regain the access, if it doesn’t have any in-app purchase issues.

In macOS:

  1. Click on Launcher.
  2. Open “App Store” & “iTunes” from the launcher or Finder app.
  3. Sign Out from the iTunes.
  4. Sign Out from the App Store .
  5. Sign in to the accounts again using the valid credentials.

Restart iOS/macOS machine and find out if the problem is persisting in the next session. Meanwhile, you can try other solutions that I have suggested below, and resolve the “Your Account has been disabled in the App Store and iTunes” issue.

Remove Screen Time Restrictions

Screen Time is the next-level feature from Apple and it’s a unique offering from the company. iOS software has taken a huge leap towards the future to sell the iPad or iPhone to younger consumers. You have to understand the iOS restrictions and they might have caused the device to land in this position.

  • Tap “Settings” app.
  • Choose “Screen Time” from the settings.
  • Select “Content & Privacy Restrictions” option.

Remove Screen Time Restrictions

  • Tap “iTunes & App Store Purchases” option.

Remove Screen Time Restrictions

  • Select the options under “Store Purchases & Re-downloads” to continue.

Remove Screen Time Restrictions

  • I selected “Installing Apps” and you can allow it.

Remove Screen Time Restrictions

  • Allow all options and go back to the App Store.

Remove Screen Time Restrictions

Reboot your iOS device and install an app from the App Store.

Reset Apple ID Password

I will reset my Apple ID password from a browser. You can reset the Apple ID password from another iOS device, but the majority of the users don’t own a secondary Apple device. I will use the Android mobile browser to reset the Apple account password.

  • Open the Android mobile browser.

I selected Edge browser for the password reset process.

  • Enter the Apple ID, then tap the “Continue” button.

Reset Apple ID Password

  • Enter the registered mobile number ending with XX.

Reset Apple ID Password

  • You will receive a code in the inbox.

Reset Apple ID Password

You should not worry about the confirmation code if the SIM card is in the inaccessible iPhone or iPad.h

  • Enter the verification code, then tap the “Continue” button.

Reset Apple ID Password

  • Type in the new password, then re-enter the password to confirm it.

Reset Apple ID Password

  • Tap “Continue” to confirm the password change.

Reset Apple ID Password

  • Your Apple ID password changed successfully.

Reset Apple ID Password

Go to the iPhone and enter the Apple ID password again when prompted. The “Your Account has been disabled in the App Store and iTunes” problem should be resolved by now. Follow the next solution to contact Apple’s support team quickly.

Reset Apple ID Password

Contact Apple Customer Support Team

I had a quick chat with the Apple customer support team. The support team has access to the proprietary dashboard to take a quick look into your account. You can rely on the customer support team for further information since they have access to the tools.

Download & Install the Apple Support app

  • Open the Apple Support app from the store.

Contact Apple Customer Support Team

  • Tap the “Disabled Apple ID” option.

Contact Apple Customer Support Team

  • Choose an option from the list.

Contact Apple Customer Support Team

Tap the “Your Account has been disabled in the App Store and iTunes” option.

  • You can call customer care or chat with the representative.

Contact Apple Customer Support Team

  • Describe your problem with the team.

Contact Apple Customer Support Team

They will ask you a few questions like Apple ID, user name, and other personal information. Of course, they are trying to confirm the Apple ID user identity.

  • The support representative rectified the issue in a few minutes.

Contact Apple Customer Support Team

  • You will receive a confirmation email from Apple.

Contact Apple Customer Support Team

iPhone or iPad users can rely on the Apple customer support team. You can chat or call the team for further assistance. The dashboard offers account information, and they can look into the account status. Of course, they don’t have options to check out the stored data, so don’t worry about privacy breaches.

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Bottom Line

Apple recommends that iPhone or iPad users contact the customer support team when the “Account has been disabled in the App Store and iTunes”. Try the solutions mentioned in the tutorial, so you don’t have to go through the complicated process. Let us know how you solved the iTunes and App Store disabled error in your iPhone or iPad.

A passionate technical writer.

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