USB device descriptor has the information of all the USB devices. This information is required by Windows in order for it to recognize the USB devices connected to your computer. When the USB device descriptor becomes corrupted or fails to recognize USB devices connected to your PC, you may receive the device descriptor request failed error on Windows 11. Another cause of the problem could be a malfunctioning USB port or USB device.
Fix Unknown USB Device Device Descriptor Request Failed Windows 11
If you’re facing a device descriptor request failed on Windows 11 and are looking for a solution, you’ve come to the right blog. We’ll go through how to fix the Device Descriptor Request failed issue on Windows 11 in this article.
Try Basic Troubleshooting Steps
If you face Device Descriptor Request failed issues on Windows 11, you should try reconnecting the USB device to your PC. If you use any external USB device, you should try plugging the USB device into your computer directly. Try restarting your PC, and this may most probably fix the issue. If these basic troubleshooting steps didn’t fix the issue, you should try moving to other troubleshooting steps in this article.
Restart Your PC
Before proceeding further, we suggest you restart your PC. As easy as it may sound, restarting the PC will fix all the temporary bugs that might be causing this issue. Restart your PC and see if that fixes the issue. However, if you still encounter this Windows error, move to the next troubleshooting step.
Connect the USB Device to Another Port
If you have been getting Error USB Device Descriptor Failure, try connecting the USB device to another USB port. The USB port you are using may be faulty; check the USB device with another port and see if the issue is still encountered. If you no longer encounter the issue, there’s probably some issue with the port itself, and you will have to get it repaired.
If the issue is also encountered with the alternative port, then you should check the USB device on another PC. In case, you don’t get the error message while using the device on another PC, then there’s probably some software issue on your PC which we will discuss how you can fix in the article ahead. However, if the USB device is still not recognized on another PC, then there’s some issue with the USB device; you must get it checked.
Try Running Hardware And Devices Troubleshooter
You should try running the hardware and devices troubleshooter if you still face the Device Descriptor failed issue on Windows 11. To run hardware and devices troubleshooter, follow the steps given below-
- Press the Windows key on your keyboard. In the Start Menu that opens up, search for CMD and hit Enter to open Command Prompt.
- In the Command Prompt, type and execute the command msdt.exe -id DeviceDiagnostic
- Now follow the on-screen instructions to run hardware and devices troubleshooter and fix the issue you have been facing.
Update USB Root Hub
Another troubleshooting step to follow is updating the USB root hub. Given below are the steps to update the USB root hub-
- Press the Windows + X key combo, and then from the menu that opens up, click on Device Manager.
- Expand the Universal Serial Bus Controllers section in the Device Manager by double-clicking on it.
- Right-click on the USB Root Hub from the list that opens up, and then click on Update Driver.
- On the next screen, click on Search automatically for drivers to update the driver.
- This should most probably fix the Device Descriptor Request Failed issue on Windows 11.
Reinstall USB Driver
If you have tried updating the USB driver, but that didn’t help fix the issue, then reinstall the USB driver. Many users have reported that this helped solve the issue for them. You can do it through the steps given below-
- Head to the Device Manager on your PC. You can do it by pressing Windows + X and then clicking on Device Manager in the open menu.
- Expand Universal Serial Bus Controllers list by double-clicking on it.
- Now, right-click on the USB driver with the problem, then click Uninstall Device. You will have to confirm uninstall by clicking on Uninstall.
- Restart your PC, and the driver will be reinstalled automatically.
Disable All USB Device Drivers
The very next troubleshooting step to follow is disabling all the USB device drivers one by one and then checking if you still encounter the issue or not. To disable all USB device drivers one-by-one, follow the steps given below-
- Open the Device Manager from the Start Menu.
- In the Device Manager, double-click on the Universal Serial Bus Controllers to expand it.
- Select the USB Composite Device driver from the list that opens up, and click on Disable Device.
- Do this for all the other USB device drivers and check if the issue is fixed or not.
- If you still face the issue, right-click on the device and click on Enable Device.
Reinstalling USB Controllers
Reinstalling USB controllers can also help fix the issue you have been facing. To reinstall USB controllers, follow the steps given below-
- Open the Device Manager on your Windows 11 PC.
- Now, expand the Universal Serial Bus Controller section by double-clicking on it.
- Right-click on the USB device from the list that opens up, and then click on Uninstall device.
- Do this for all the devices, and then restart your PC to fix the issue.
Modify USB Selective Suspend Setting
Disabling the USB selective suspend settings will help fix the issue. Follow the steps mentioned below to do so-
- Click on the Start Icon and search for Edit Power Plan in the Start Menu. Press Enter to open Edit Power Plan when the search results open up.
- Now, click on the Change Advanced Power Settings option.
- In the Power Options window, double-click on the USB Settings to expand it and then expand USB Selective Suspend Setting.
- Now, set On Battery and Plug into as Disabled.
- Once done, click Apply and OK to save the changes.
Disable Fast Startup
This has been reported by many users that disabling the fast startup helped solve the issue for them. Try doing the same and see if that works for you.
- Open the Start Menu on your Windows PC, type powercfg.cpl in the Start Menu, and press Enter on your keyboard to open it.
- On the left pane of the window that opens up, click on Choose what the power buttons do.
- Now, ensure the Turn on fast startup option is unchecked. If it is unchecked then you don’t have to do anything, else you can continue with the steps.
- Next, click on Change Settings that are currently unavailable.
- Uncheck the checkbox next to Turn on fast startup (recommended).
- Now, click Save Changes to save the changes and restart your PC.
If you face the Device Descriptor Request failed issue Windows 11, you can follow the steps mentioned in this article. Following the above steps, you will be able to fix the issue you have been facing.