- JLab earbuds are known for their premium sound quality and features, but a common issue users face is one side not working after some time.
- Solutions to fix this issue include charging the earbuds fully, checking the earbud case for faults, cleaning the earbuds, and resetting the earbuds.
- If the problem persists, users can contact JLab customer support for warranty repair or replacement options.
JLab has outdone itself, and its popularity has grown to a great extent as an earbuds brand. Whether it’s sound quality or features, JLab earbuds never miss any of these points, and you get everything you can expect from premium earbuds. But no matter how good and expensive the earbuds are, one problem that remains common in all of them is that one side of the earbuds does not work after some time.
Many users have reported that their JLab Go Air Pop left earbuds not working after a few months of buying them. Frustrating, right? This issue appears out of the blue and forces users to discard their earbuds and buy new ones.
Before you go out buying the new JLab earbuds, we have a few solutions that you can try following to fix this issue. In this article, we have listed all the possible fixes that you can follow to troubleshoot the JLab earbuds one side not working issue.
Fix JLab Earbuds One Side Not Working
There are many things that can be blamed for JLab Earbuds, one side not working. You may face this issue due to –
- Dead battery on the earbuds
- Earbuds trying to connect to some other device
- Connectivity issues with your current device
- Bluetooth interference from some other device
- Glitch with the earbuds
- Hardware issues in earbuds
So what to do to fix this issue? You can follow the steps given below to fix this issue and revive your earbuds –
Charge JLab Earbuds
One of the most common reasons behind one side of the earbuds not working is a dead earbud. Oftentimes, people use one earpiece when on a call or listening to music. This will drain the battery of one earbud while keeping the other one at full charger. Charge your JLab earbuds to 100% (ensure both the earbuds are charged) and then try using them. Once your earbuds are charged, you won’t face this issue.
Check your JLab Earbuds Case
If you have tried charging the earbuds by putting them in a case, but you seem to have no progress then it can mean your earbuds case is faulty. A faulty case won’t charge your earbuds and you will face this issue. You will have to inspect the case for that; clean the charging port on the case as well as the charging pins on both the case and the earbuds to see if that’s causing the issue with charging. If the case is faulty, then you can reach out to JLab customer support and ask them to inspect and repair the case.
Clean the Problematic Earbuds
If you find JLab Earbuds on one side not working then it can be due to dirt (or earwax) blocking the speaker. You can try cleaning the earbuds and clear off any dirt/dust to fix the issue. Get a soft brush to clean the earbuds deep within. While cleaning the earbuds try to be gentle and not damage the speakers.
Reset Earbud with Problem
If you tried the previous steps mentioned in this article but the earbud still doesn’t seem to work then you can try resetting the earbud with the issue. The steps given below will guide you on how to do so-
- Turn off Bluetooth on all of your devices.
- Open the case’s lid and take out the earbud.
- Touch and hold the touch sensor on both earbuds to turn them off and release the touch sensor.
- Again, touch and hold the earbud’s touch sensor to turn on the earbuds.
- Once the earbuds turn on, keep holding the touch sensor of the faulty earbud for a few seconds and release the other one.
- Wait for the other earbuds to start blinking blue or white light and then release the earbud.
- This will reset the earbud with the issue and you should be able to use it now.
Reset Both Earbuds
If you have tried resetting the earbuds with the problem but the issue is not solved then you can try resetting both earbuds. The steps given below will guide you on how to do that-
- Put the earphones back into the charging case to turn them off.
- Close the lid and then reopen it.
- Now open the Control Centre by swiping down from the top of your screen.
- Tap and hold the Bluetooth icon to open Bluetooth settings.
- Tap on the Gear icon next to your earphone and tap on Unpair.
- While the lid of the case of the earbuds is open, repeatedly tap on one of the earbuds a few times until you see a blue light flashing. Do the same for other earbud.
- In the Bluetooth Settings on your phone, you will see your JLab earbuds. Pair them to your device and start using them.
Contact JLab Customer Support
If you have tried the above steps but still your JLab Go Air Pop left earbud is not working then you can contact JLab customer support. If you are facing this issue due to some technical glitch or hardware failure that’s not your fault, then the repair will be covered in the warranty.
The customer support will do the needful and repair your faulty earbud. If the earbuds can’t be fixed then they will replace the earbud and provide you with the new one. You can contact them through the following methods-
- Phone- 1-405-445-7219
- Email- [email protected] | [email protected]
- Contact Form- Link
Their office hours from Monday to Thursday are 8 AM-4:30 PM (PST) and on Friday 8 AM-2 PM (PST). If contacting the JLab customer support via phone call then ensure you follow the office hours.
Bottom Line
That’s the complete guide to fixing JLab earbuds one side is not working. If the issue is not due to physical damage that’s not your fault, then you can easily claim the warranty (if the product is under warranty) from JLab customer support and get free repair or replacement. For damage at your end, you cannot claim a warranty but go for local repairs if that’s applicable.
If the repair cost is high or you cannot get local repairs, then you will have to buy a new one. So that’s it with this guide; we hope this article helps solve the issue you are facing. For any other queries, feel free to contact us using the comment section below.
ALSO READ:
