If you live in South Africa, you might have certainly heard about Sassa cards. Now the problem is, a lot of users are reporting that Sassa cards are not working. Last week, millions of people across South Africa experienced a lot of problems with their South African Postbank Sassa card. If you are one of them, don’t worry. In this guide, we will show you how you can fix Sassa cards that are not working. We will also go through some of the major causes for Sassa cards not working.
Why are Sassa Cards Declining or Not Loading?
Sassa cards are provided by the government and it stands for South African Social Security Agency. The card is provided by South African Postbank. Sometimes, Sassa card don’t work for no definite reason. However, there are some potential causes that are worth knowing. Here are some of the most common causes of Sassa cards not working:
- Server Issue: Sometimes, the entire fault is of the bank, and at that time, you won’t be able to do much. During these times, it is best to contact customer support and report your problem.
- Wrong PIN: Sometimes, users might enter a wrong PIN, mainly due to the newly hidden number pad in ATMs. If that’s the case, slow down and type the number correctly otherwise your card might get blocked.
- Card Blocked: If you have entered the wrong PIN multiple times, your card might get blocked. It can also get blocked if you haven’t done any transactions in a long time.
- Card Expired: In some cases, cards also expire, and at that time your Sassa card might not work. Usually, the expiry date of a card is printed below the card number, and you should order a new one before the older one expires.
These are some of the most common reasons for Sassa’s card not working. If any of this is your problem, you can easily fix it by following our guide.
How to Fix Sassa Cards Not Working Problem
If your Sassa Cards not working, here are a few things you can do. In the end, you will have your problem fixed. But make sure that you follow the steps in the serial they are mentioned.
1. Check for Insufficient Funds
In these difficult times, when the economy of a country is falling, it can be difficult to maintain your account balance. You might have other expenses that are equally important to meet, and so there can be insufficient funds. If that’s the case, you need to check your account balance before you withdraw any cash from your Sassa Card.
Also, make sure that you don’t try to withdraw the amount too many times otherwise, additional charges will be deducted which is again a problem. If you have funds but still Sassa cards not working, follow up with the next fix.
2. Check For Wrong PIN
These days, frauds and scams are always increasing. As a result, to counter such frauds and misleading acts, banks have introduced a new system in ATMs that hides the number pad from the person. In that case, it is very easy to mistakenly enter another number instead of your actual PIN.
If you have entered the wrong PIN, it is very common. However, you have to look at the keypad and enter the correct PIN. In case you enter the wrong PIN for three times, then your Sassa card will be blocked for 2 days. And if the same thing happens again, your card will be hotlisted. In that case, you won’t have any option but to ask for a replacement card and that is sadly chargeable by the South African Postbank.
3. Check Whether Card is Expired
Sometimes, Sassa cards expire. At that time, when you go and transact at a nearby ATM or POS stall, the card payment will get declined. You will also see some sort of Error Code in the printed receipt but that won’t mean anything.
See, if your card is expired, it will neither work nor get accepted anywhere. An easy way to check whether your card has expired to look at the bottom of the card number. There will the expiry month and year printed. If that has worn out, you can shine it in light to check.
4. Card Might Be Blocked
As earlier stated, if you have entered the wrong PIN multiple times, your card may get blocked for 24 hours and then forever. If you have made this mistake, then your card might have been blocked. The best way to check this is by logging into net banking and then going to the cards section. If you don’t see any active cards on your account, then your card is blocked.
Cards can also be blocked for security purposes. For instance, if you are trying to do a big online transaction that you haven’t done earlier anytime, your card can be blocked for security purposes. Other than this, your card has expired, and that leads to blocking as well. We have also seen that if you have ordered a replacement card, the current card gets blocked without any prior information. Nevertheless, if you think your card is blocked, it is better to contact the bank.
5. Card Damaged
In some cases, your card might get damaged. If you simply keep your card in the pocket and keep using it regularly, it might get damaged. A better way to save your card from damaging is by using a proper card holder.
Sometimes, the card gets scratched, and that also damages it. This makes it unusable at ATMs and POS stalls because the magnetic stripe gets damaged.
6. Account Restrictions
Some people regularly use their cards for large transactions. However, each card has its limits set by the South African Postbank. This limit is known as the Daily Withdrawal limit and POS Limit. If you have exhausted that limit, Sassa card may not work. The best way to know this is by contacting your branch directly or by using Netbanking.
7. Bank Server Issues
Sometimes, the bank servers are at fault, and at that time, you cannot do much but wait. Although these types of situations are much less but still common. Banks work with different types of networks, and if any of them fail, your card might not work. In that case, it is best to wait for a while or contact your bank’s customer support and let them know your problem.
The Bottom Line
Well, that’s all we have here about how you can fix if Sassa cards not working. We hope this guide has helped you. If you still have any doubts or queries, make sure to comment below so that we can help you.
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