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How to Get Help in Windows 10 and Windows 11


Key Takeaways
  • Windows 10 and Windows 11 offer various features, but users may still need help with issues or queries.
  • To get help in Windows 10/11, users can launch the native Get Help app, use the Get Help app for Windows 10 support, or utilize the search box on the taskbar.
  • Additional options include accessing contextual help, visiting the Microsoft support website, requesting email or chat support, using the troubleshooter, employing Quick Assist, or contacting Microsoft Support directly.

There is a wide range of features and functionalities available with Windows 10 and Windows 11. Users may still encounter issues or wonder about certain aspects of these operating systems, even if they are seasoned users. When that happens, getting Help is essential. In this comprehensive guide, you will learn how to get Help in Windows 10 and 11. So, let’s get started with the guide:

How to Get Help in Windows 10/11

Your Windows 11/10 PC can be helped in several different ways. If you need assistance with Windows 10/11, you can contact the support team online, make a phone call, or schedule an in-person appointment. Now that we know where to get help with bugs and issues let’s examine how to get Help in Windows 10/11.

#1. Launch the Native Get Help App

You can quickly get Help with Windows 11 by using the Get Help app that comes pre-installed. Whenever you press the F1 key, which was previously used for finding help topics, the Microsoft Edge browser opens instead, and you are asked to use the Get Help app. Here are the steps you need to follow to get support in Windows 11.

  1. To find help, press the Windows key and type help. Select Get Help from the search results.
  2. Thereafter, you can search for your issue or explore a range of topics in the Get Help window. When you search for issues, Microsoft Community answers appear, which you can follow to solve the issue.Launch the Native Get Help App
  3. Using the Get Help app, click Contact Support at the bottom of the screen if you wish to contact Windows 11 support via chat, email, or phone.
  4. After that, click on the Windows icon under the Products and Services drop-down menu. Then, select the appropriate category, then click on Confirm.
  5. Your next option will be to chat with the Windows 11 support team. When your Windows 11 PC is registered with the same Microsoft account as your Microsoft 365 subscription, you can reach a support agent over the phone.

#2. Use the Get Help App for Windows 10 Support

To assist you with the most common problems, Windows has a dedicated Get Help app. You can ask questions to a virtual chat agent.

  1. On the taskbar, click the search button. Simply type Get Help and click on the result. It is also listed in the Start menu’s list of programs.Use the Get Help App for Windows 10 Support
  2. In the search box, type the problem. See if there are any recommended solutions in the top articles.
  3. Use the Contact Us button to get in touch with a virtual agent. 
  4. Message a virtual agent. To begin, select your product (for example, Windows) and issue.
  5. To connect with a real support person, type talk to a human and ask for help at Microsoft’s help desk. Use the Get Help App for Windows 10 Support

#3. Use the Search Box on the Taskbar

With the Search Box on the taskbar at your fingertips, you can access Windows settings and Windows 10 help, as well as search the web using Bing. 

  1. Enter a keyword or keyphrase that describes the problem.
  2. You can find the Best Match in the search results by using the Windows troubleshooter or shortcuts on the Settings page. Using online search results, it can find solutions on the Internet.
  3. Open the browser and learn about the issue on the web if neither of these methods resolves the problem.

#4. Contextual Help

You can access contextual Help in Windows 10 and Windows 11, depending on what task or application you’re using. You can find relevant resources and information by pressing the F1 key or selecting the Help option in an application’s menu.

#5. Microsoft Support Website

Users can find solutions to common problems on Microsoft’s official website, which contains articles, FAQs, and community forums. To find relevant information, users can search for specific issues or browse through different categories at support.microsoft.com.Contact Microsoft Support

#6. Request Email or Chat support

Microsoft Support is also available by email and chat. There will be a message stating that a Live Chat Customer Service Agent is online and available to assist. In such cases, you will see the message Instant Chat: Customer Service Agents are OFFLINE, which appears on the right. For chat support, try this page. You will receive an email reply from them.

#7. Use the Troubleshooter

You can fix any problems and update your display drivers using Windows’ troubleshooting options. In this case, these troubleshooters will come in handy if you encounter some basic problems. Here’s how you can find them. Sometimes troubleshooters don’t work properly and act weirdly. Here are what you need to do:

  1. Press the Windows key, then type Troubleshoot settings.
  2. Select Other troubleshooters.Other Troubleshooters
  3. On the next page, you will find a list of dedicated troubleshooters. Depending on the issue you are experiencing, run the troubleshooters. 

Hopefully, this will provide you with the Help you need; if not, you can hit the get help button. However, Troubleshooters sometimes fail to work or act strangely. 

#8. Get Help in Windows Using Quick Assist

In Windows 10/11, there is a tool called Quick Assist that can be used to get Help with anything. If you use this tool, you can grant access to your friend or tech support to fix your PC problems remotely. Here are the steps for finding and using it.

  1. Enter Quick Assist in the Windows icon.
  2. There are two options: Get Assistance and Give Assistance. Select Get Assistance.Get Help in Windows Using Quick Assist

If you are getting Assistance from another party (support team or friend), you must enter the security code you receive.

When you sign in, you will be provided with a security code that you will be able to share with the person who is looking for Assistance. You will only be able to connect to the other system for 10 minutes after receiving your code.

#9. Contact Microsoft Support

Whenever you are experiencing issues with Windows 11, you can request a Microsoft agent to call your number to assist you. Here’s how.

  1. Open the contact us page of Microsoft and select Get Started for Assistance.Contact Microsoft Support
  2. Enter your issue in the search box and click Get Help.
  3. There will be a few suggestions below. Please click on Contact Support if you are not satisfied with the help topic suggestions.
  4. Thereafter, select your country code and enter your phone number. When you click Confirm, a Microsoft agent will call you.
  5. Business users can directly contact Microsoft. Use this link to get the Global Customer Service phone number and the local customer service phone number for your area.Contact Microsoft Support

Wrapping Up

So, that’s how to get Help on Windows 10/11. It’s our hope that you have understood the methods we have mentioned in this article. For more info, comment below and let us know about this topic. 


Daniel Carver
Daniel Carverhttps://itechhacks.com/
Daniel is a senior content writer at the iTech Hacks. He's having 8 years of experience in Technology and troubleshooting topics. Coming from a background of engineering, you will often see his writing stuff related to How To's, Android, and iOS.


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