Alexa is a very useful and productive virtual assistant. It can be used to perform various tasks. However, several users have reported that they are facing an issue which is, Amazon Alexa Echo’s not playing music. Which is really annoying.

There are several reasons due to which this issue occurs on Alexa. Thus, here we are with a list of some of the best methods which you can use to fix Amazon’s Alexa not playing music error on Spotify and on other similar music streaming platforms.

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Ways to Fix Alexa Echo not Playing Music

Method 1: Check your Internet connection.

One of the most prominent reasons due to which Alexa cannot play music is a poor internet connection.

Thus, make sure that you have a stable internet connection when trying to play music through Alexa. If you have a good internet connection and still face this error, go to the next method.

Method 2: Make sure that the song is available.

It is possible that the music you are trying to play is not available. You can check if Alexa can play some other music.

If yes, then it is evident that the music you were trying to play earlier is not available. If no, then there might be some other reason, and keep following the methods listed below to fix it.

Method 3: Restart Echo.

Sometimes there is a technical error with your echo, causing Alexa not to play music error. Follow the steps listed below to Restart your Echo.

Step 1- Turn off your Echo and disconnect it from the power source.

Step 2- Wait for a minimum of 20 seconds before turning it back on.

Now check if Alexa can play music. If not, go to the next method.

Method 4: Check your subscription.

As we know, an active subscription to Amazon Prime or Amazon Music is required for you to play songs with Alexa. Follow the steps listed below to check if you still have a subscription.

Step 1- Launch a web browser on your device and navigate to Amazon’s website.

Step 2- Sign in to your Amazon account and then, click on your name at the top right corner of its homepage.

Step 3- Click on the ‘Memberships & Subscriptions‘ option from the drop-down box.

Here, you will get all the information, including your subscription details. If your subscription has expired, you must renew it. But, if you have a subscription, go to the next method listed below.

Method 5: Set Amazon Music as your Default Music Provider.

If you have multiple music streaming services in Alexa, you need to set Amazon Music as the default. Follow the steps listed below to do so.

Step 1- Launch the Alexa application.

Step 2- Click on the three vertical dots in this window.

Step 3- Click on ‘Settings’ from the drop-down box. Then, navigate to Music >> Default Services.

Step 4- Now, select Amazon Music and set it as a default music provider.

Now, check if the error has been fixed. If not, go to the next method.

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Method 6: Check Firewall Ports.

Alexa requires some ports to be open for it to work efficiently. Follow the steps listed below to open some specific Firewall Ports.

Step 1- On a web browser, open the IP address of your router.

Step 2- Login to your router and search for the Port Forwarding option.

Step 3- Once found, Open the following ports from there.

123

443

4070

5353

33434

40317

49317

Now, check if the Alexa not playing music error has been fixed. If not, go to the next method in this list.

Method 7: Deregister and re-register your Echo device.

Several users have reported that the error can be fixed by removing and adding your Echo. Follow the steps listed below for this method.

Step 1- Launch the Alexa application.

Step 2- Here, go to the Devices section.

Step 3- Now, navigate to Echo & Alexa >> Your device name.

Step 4- Search for Deregister button and click on it.

Now, re-register your Echo and correctly update its settings including location, time zone, and language. If the error persists, go to the next method.

Method 8: Disable explicit filter.

The explicit filter is used to block songs containing explicit lyrics. Follow the steps listed below to disable this filter.

Step 1- Launch the Alexa application.

Step 2- Click on the three vertical dots in this window.

Step 3- Click on ‘Settings’ from the drop-down box. Then, navigate to Music >> Account Settings.

Step 4- Here, check if the Explicit Filter is off. If not, toggle the switch to disable it.

Now, check if Alexa can play the song you requested.

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Conclusion:

These are some of the best methods which you can use to fix the Amazon Alexa Echo Not Playing Music error 2021. Start executing the methods from the top and work your way down the list till your error is fixed. The steps involved in these methods are easy to understand and execute.

If we have missed out on any such useful method to fix Alexa Not Playing Music, then do let us know about it in the comments section below.